Responsible for overseeing all operations of warehouse functions in 75,000 sq. ft facility, including
staff management and placement
Ensuring accuracy of inventory through cycle counts and dispatch of all sales orders both nationally &
locally, FTL to parcel
Booking freight for LTL, managing pickups and communications with drivers and dispatchers

Responded to customer escalations with fully formed solutions
Coordinated communication flow through the office- sales, customer service, and warehouse teams
Improved accuracy of inventory storage by 60%, aiding efficiency and reducing mistakes

Advised ~25 businesses and campaigns, regarding daily operational strategy, internal coordination
Proposed and executed staffing/ vendor solutions and company-wide efficiency reorganizations
Negotiated 15 custom contracts establishing B2B partnerships and business to government

Created import, assembly, and product deployment (supply chain) strategy for major U.S. hubs
Sourced, negotiated, & executed all 3rd party vendor contracts for warehouse space, staffing,
equipment, & transportation
Determined daily standard operating procedures, responsible for execution to national plan

Baltimore, MD
Directed, trained, and coached teams from 40-150 people, including supervisors, in various process
functions (separate departments) within 1.1 million sq ft. fulfillment center
Steered outbound process improvement to streamline inventory movement, resulting in 250% reduction
of defects, exponentially decreasing need for corrective LTL loads
Developed procedures for equipment accountability, saving ~70,000 lost labor hours/ annum
Mentored 100+ employees through career development classes and associate engagement