I have been working here as a customer support, sales and financial advisor for 6 months. My primary
role is to make sales for the Franchise but I also create our invoices, manage our customers that pay by
monthly finance and offer support to customer that have issues with their charger. My support includes
organising site visits and phone support for App related issues.
Additionally, I order the stock that we require for our jobs and input all data into a spreadsheet to work out
or Net Revenue on a monthly basis. The final branch to my role is submitting all installs to the Distribution
Network Operator (DNO). I work with two DNO's as the installs we cover range from Croydon to Dartford
including all of the South East area Post Codes (RH, BN, CT, ME, DA, CR and KT). My company has two
installers that operate in these areas and it is my job to coordinate their schedules and daily routines
as well.
Prior to this I worked for another EV Charging company so I have now two and a half years of experience
in this field, but my role branches to customer service, finance, support and sales as well. I am very
confident with IT, dealing with emails and being on the phone simultaneously. My knowledge and skills
have continued to expand and I welcome all training sessions offered to me to further develop me
professionally. I thoroughly enjoy a customer facing role but I would like a role higher up within a company
with an increased package as I believe I have the knowledge, organisation, efficiency and communication
to achieve this. I have always had excellent organisation which allows for the daily running of my
Franchise including rescheduling of installs, liaising with the head office team, communicating with my
installers and dealing with all types of enquiries/ queries on the inbox that I manage.
As my role is remote because the office is registered in Dartford I manage myself mostly including my
workload, phone calls, meetings, communication with the installers and all finances related to my own
sales. I have biweekly check-ins with my manager and I would prefer to be in a remote or hybrid role
moving forward in my career.

I sold EV Chargers for over a year at WPYC. I had various sales training sessions and I attended weekly
meetings regarding updates to legislation and changes to processes in the business. I learned about
various domestic chargers, electric and hybrid cars, regulations around EV's and chargers, intricate
installation knowledge, how to quote and the features of the ones we supply in depth. I also provided
customer service through explaining the process of buying and installing a charger through completing
the online survey and how we apply to the DNO (Distribution Network Operator) and it's importance.
My main skills that I acquired were customer service, building a good relationships with customers, calling
hot leads as swiftly as possible, saving details onto various platforms, dealing with support issues and
taking payment for the chargers. I used Hubspot and 3CX primarily. I also look at images and videos
for the installation of the chargers that were non-standard through Whats'App. I leased with the installs
team over the images and videos and submitted forms to installers for their quotes to pass on.
I also learned how to use Jumptech for surveys, images and calling leads from other charging companies
we worked in partnership with such as Easee, Ohme and VCHRGD. I closed on average 6-7 sales (in avery small office environment) successfully each week and my job was also non-commissioned. Finally,
I answered online chats that came in, supported customers with any issues I could deal with related to
their App's and I covered for my head of department when she was on holiday taking on her duties and
responsibilities as well.

I studied a PGCE (5-11) Primary with P.E. (QTS) course at Leeds Beckett University. I specialised in PE
but learnt the whole curriculum and trained as a priority to be a primary classroom teacher. I completed
three placements, but phase 3 was suspended and completed remotely due to Covid-19. I had to do my
Phase 3 remotely where I gained lots of relevant and important IT skills. I successfully completed the
course on the 3rd of July 2020.
My NQT year was at Miriam Lord Primary School in Manningham which began in September 2020. I had a
mixed class, year 3 and 4 (LKS). Due to having a mixed class I learned how to dual teach which required
multitasking of teaching year 4 and then year 3 whilst supporting their work. I am an incredibly organised
individual especially regarding planning and time keeping. My time keeping, organisation, scheduling,
planning and communication have always been highly regarded as a waitress, PGCE student and NQT. I
had to be adaptable and flexible regarding Covid-19 and the Spring lockdown. Particularly in lockdown I
had to understand online learning such as how to convert worksheets into various formats, mark online
and use several online platforms to support my students learning. I also conducted weekly phone calls
home which had to be completed within a certain time frame and I tracked the calls that were answered
and which were not. Using IT to teach and support my pupils was essential last Spring and from this I
continued to use and implement IT and conduct regular phone calls once the children returned.
Agency Teaching Assistant

Skipton. I was employed at Teaching Personnel, Celsian Education and Just Teachers based in Skipton. I
did one year of supply work including three long-term placements. During my supply job I aided children
with autism, EAL. I worked in EYFS, KS1 and year 6 as well. I completed a range of jobs including
photocopying, displays, organising classrooms, filing and marking work. I also conducted intervention
groups, did first aid training, assisted on a school trip and attended staff meetings. I worked at many
schools with a wide range of pupils for the varous agencies. Three of my long term jobs were through
Just Teachers and I did relevant day to day SEND jobs in a TA role as well.
Waitress

I worked at the Timble Inn. I worked part-time as a front of house waitress. My duties included making
various cold and hot drinks, alcoholic and non-alcoholic. I also took out hot food from the kitchen, took
orders, cashed up and worked out change and re-set the tables. I had to take bookings via email and
phone call. I did a weekly stayover whereby I stayed in one of the bedrooms myself and oversaw the
guests staying overnight. I had fire safety training for in the event of a fire what I would do, I learned
how to lock up, cashing up the till, closing correctly, wiping down the surfaces and cutlery and billing the
guests correctly. Then, in the morning I would wake up, provide breakfast, turn on all of the equipment,
set up, greet guests and open up the till. I gained important customer service skills and took on many
responsibilities especially regarding stayovers and taking bookings.