Webhelp APAC
Review and audit the compensation amount while confirming
compliance with compensation conditions
Observing and providing assistance and guidance to agents to
achieve Key Performance Indicators
Handling cases that were not processed in a timely manner by
agents.
Provide real-time assistance to agents regarding product
information and handling procedures.
Guiding agents in providing accurate processes and strategies.
Mentoring the new joiner to ensure they are able to catch up and
provide professionalism to the client.

Webhelp APAC
Provide customer support through Livechat and Email.
Handle customer's inquiries and requests accurately and
professionally.
Maintain good relationships with colleagues and superiors.
Guide new members to expedite their familiarity with the job.
Assist the Team Leader in addressing backlog and handling
agents' inquiries.
Assist Trainer in providing one-on-one guidance to less
proficient new joiners.
Customer Service Reprensentative (Foodpanda)
Webhelp APAC
Sept 2019 to Feb 2021
Provide customer support through Livechat and Email.
Handle customer's inquiries and requests accurately and
professionally.
SUMMARY
I am a very optimistic and
courageous person to overcome
any difficulties. I don't like to
bring negative emotions to
others, which makes me the
optimistic person I am today. At
the same time, I am also very
willing to try challenges and try
to find solutions instead of
complaining about the
misfortunes in life.