Responsibilities
• Posting vacancies on job portals, screening candidates, arranging interviews, on
boarding, and orientation for new joiners.
• Manage end to end recruitment process.
• Review and enhance HR standard operating procedures (SOP), KPI setting and
employee performance assessment systems, compensation and benefits policies
and procedures.
• Analysis absentee and abscond also MC’s
• Issuing show cause letter, warning letters, internal memos, providing counseling,
and providing advice on a proper course of action.
• JTK, MPKK approval and follow up foreigner staff rental documentation.
• FOMEMA, insurance, E-PLKS application and process.
• Renew passport and permit process for foreigner’s
• Updating and up keeping of personal files and records. Leave management,
group insurance, claims, etc
• Administration of training with HRD Corp and training providers.
• Payroll Process
• Process monthly claims in the system and approval or rejection.
• Responsible for tax clearance submission for resigned in inland revenue authority
of Malaysia (IRAM)
• Coordinate the accurate processing of payroll within a specified time frame and in
accordance with Malaysia’s statutory requirements.
• Ensure that all payroll information on the computerized payroll system is
maintained accurately and prepare reports as required.
• Calculate and process all salary and wages, leave entitlements, other
adjustments, and termination payments in accordance with Malaysia statutory
requirements.
• Actively involve in the company quality system (ISO 9001: 2000) as an
internal auditor and procedure preparation and updates.
• To assist on safety and health.
• Prepare payroll summary reports, bank and cash listing, correspondence, and
memorandums on current payroll issues.
• Facilitate the electronic transfer of salaries and wages to the finance department
and other deduction recipients.
• Plan and monitor HRDFCorp levy utilization.
• HR reporting and analytics, employee engagement initiatives proposal,
documentation, SOP reviews.

Responsibilities
• Responsible for the day-to-day business operations & inventory management.
• Responsible for local & international shipment management.
• Perform administration tasks such as handling order by system, emails etc.
• Update LHDN, Perkeso, Income tax for employee.
• Identifies the need for new or improved HR processes and drives the
development and implementation of those processes.
• Developed comprehensive country policy on Human Resources after merger of
two entities.
• Ensures legal compliance by monitoring and implementing applicable human
resource federal and state requirements, conducting investigations,
maintaining records, representing the organization at hearing.
• JTK, MPKK approval and follow up foreigner staff rental documentation.
• Create manually Payroll, calculation salaries.
• Plan and monitor HRDFCorp levy utilization.
• Update internal databases with new hire information.
• Create and distribute guidelines and FAQ documents about company policies.
• Gather payroll data like bank accounts and working days.
• Introduced variety of schemes and engagement activities leading to improved
efficiency, productivity and staff retention.
• Time-sheets and leave records maintenance.
• Assist in the daily activities, such as meeting room/liaison with business
partners, visitors.
• Performs other duties as assigned by the Management.
• Documenting processes and maintaining mechanical service records.
• Refining SOPs upon process changed.
• Using ERP system, SAP system and Internal system

Responsibilities
• Managing a team of 7 executives.
• Coordinate and give training to my executives to optimize their talent and
maximize their productivity.
• Communication support with customer by telephone, e-mail and skype call.
• Lead and assist my team ensure achieve the KPI and solve customer issues.
• Manage the team to achieve team target and portfolios.
• Update superior on team target using Pivot Table on a day-to-day and weekly
basis also use VLookup
• Proactive in communicating customers case/issues with management also with
designated department.
• using dm(bank) system, sibs(bank) and e-cube system.
Achievements
• Achieve KPI direct 4 months example (attempt: 64k, right party contacted :23k,collected: 2.4 m)
• May 2022: Exceeded right party contacted by 80k.
• Most complimented award winner (June 2019, July 2019, May 2021, Sept 2021)
• Wow champion award winner 2019 – Highest accumulated individual customer
service KPI and performance in OCBC Penang for 2019.
• Gems award winner 2019 – Best overall performance and KPI achieved for the
team lead amongst all employees in OCBC Malaysia.
• Achieved last year 2021 team target and portfolio.

Responsibilities
• Responsible for the day-to-day business operations & inventory management.
• Established and maintained relationship with key decision – maker at the top
of the business, business unit, or function.
• To handle foreign worker administration duties such as update foreign
worker master listing, arrangement for FOMEMA medical check-up, passport,
working permit renewal and etc.
• Manages and leads priority projects that support organization-wide
transformation initiatives.
• Update internal databases with new hire information.
• Lead the HR programs and processes within the business of function.
Assesses HR implication of the business strategy, identifies opportunities to
further meet business needs, and designs solutions.
• Contributed to the development of the change management strategy within
the business to support the implementation of HR programs and initiatives.
• Introduced variety of schemes and engagement activates leading to
improved efficiency, productivity a staff retention.
• Establish recruiting requirements by studying organization plans and
objectives, meeting with managers to discuss needs.
• Create manually Payroll, calculation salaries.
• Build applicant source by researching and contacting community service,
colleges, employment agencies, recruiters, media, and internet sites,
providing organization information, opportunities, and benefits, making
presentation, maintaining rapport.

Position Held Human Resource Officer
Responsibilities
• Developed training materials and performance management program to
improve employee’s performance and use performance management tools to
provide guidance and feedback to team.
• Identifies the need for new or improved HR processes and drives the
development and implementation of those processes.
• Responsible for the area of human resources including but not limited to
talent acquisition, staffing, employment processing, compensation & benefits
administration, salary, employee and labor relations, planning, audit &
statutory compliance.
• Contributes to the development of the change management strategy within the
business to support the implementation of HR programs and initiatives.
• Developed comprehensive country policy on Human Resources after merger of
two entities.
• Introduced variety of schemes and engagement activities leading to improved
efficiency, productivity and staff retention.
• Represent the needs of the business or function on an ongoing basis to
maintain consistent plans between HR and the business or function in program
implementation.
• Established and maintained relationship with key decision – maker at the top of
the business, business unit, or function.
• Partnered with HR Director to create compensation strategy for all employees
based on market research and pay surveys.
Award
Most compliment award winner (Four time’s)
June 2019/ July 2019 & May 2021/ Sept 2021
• Help customer those having issue with loan/EPF withdrawer/Ccris
• Help those Impacted with highest Interest rate
• Help Those NPL account and help Oversea and company accounts as well
• Solve customer’s high risk problems
Wow Champion Award Winner 2019
December 2019
• Those having a lot compliments then good performance in 2019
Gems Award Winner ( OCBC BANK Malaysia)
December 2019
• All over the Malaysia Achiever, receive most compliment employee