• In charge of executing daily operational activities include administering all loan matters, block discounting submission and redemption, off-site surveying dealers and debt collection duties which include reminding borrowers about the repayment dates
• Answers all enquirers and matters from hires and dealers in a timely manner, and interact with Relationship Managers when required in following up on outstanding matters/documents from them
• Ensure compliance to company policies, fnancial, process and industrial standards.
• Ensure proper flings, safe keeping of loan related documents and arrange archival.
• Process and input data entry for loan applications
• Performs ad hoc duties as assigned by Manager
• Daily job Vehicle history of LTA checking/ HPLAS lodge form/ One Motoring of Road Tax checking
• Preparing Docs for the Dealer to Sign/Contact Third Party if needed regarding checking full settlement. Block submission & redemption
• Processing & checking foor docs for disbursement
• Following up to the Packing fne/ Traffc fne inform to the dealer when issue comes. Helping the dealer to do new car registration/ Road Tax renewal.
• Guidance the dealer how to you use system for submission to foor stock. Attended personnel meetings and training sessions to improve skills and learn new policies and procedures
• Collected, arranged, and input information into database system. Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
• Maintained database systems to track and analyze operational data.

• Opened, closed, and updated accounts for customers
• Collaborated with other departments to confrm compliance with banking procedures and regulations
• Monitored account activity and identifed suspicious transactions, taking appropriate action to prevent fraud
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner
• Handle over-the-counter transactions including cash deposits and withdrawals/ Safe Deposit Box/ Loan Receipting/ Fixed Deposits
• Bank Teller duties
• Perform Pay-In and Pay-Out for conveyancing transactions
• Perform monthly AML/KYC review on accounts
• Attending to customer enquirers and ensure excellent customer service
• Promoted to Senior Associate

• Assisted with demonstrations for furniture to showcase functionality
• Created and distributed surveys for data collection and analysis
• Implemented and supervised market research projects from start to fnish with focus groups, surveys and interviews
• Utilized specialized software to capture and process data
• Used various market research tools and techniques to gather, analyze and interpret data
• Tracked key performance indicators to measure success of campaigns
• Liaised between customers and manufacturing to design new product
• Created database of all equipment models and serial Numbers
• Continually expanded knowledge furniture product line
• Assisted customers with product inquiries, providing accurate and detailed information about product features and benefts
• Collaborated with product and engineering teams to identify and implement product improvements based on customer feedback