工作职责
· Leadership of Cross-Function-Team, Drive trouble-shooting progress for process and customer issues, manage 8D status and make sure corrective & preventive actions are implemented and maintained effectively.
· Facing directly customers to get 1st hand requirements and feedbacks
· 3Responsible for Customer Audit: pre-audit the production line and documents to make sure all of the related issues are in right place. Walkthrough and present manufacturing process to customer.
· Key member of APQP team for new project launch, Introduce customer requirements into process control, Meantime, phase review and audit with project managers to make sure the projects program completely comply with company principles and AIAG requirements. Drive DV/PV and PPAP, prepare quality concerns to top management for new projects business decision.
· Evaluate suppliers’ capability and quality control for incoming material. Issue NC report to supplier whose component out of spec. and monitor the whole improvement progress.
· Review and final approval for new components. First Article, SER (sample evaluation report), Control Plan, FMEA, Flow diagram, validation report etc.
· Budget and headcount management for quality dept. Annual quality objectives setting. Carry out continuous improvement plan for PPM and COQ(cost of quality) reduction.
主要客户:VW,PSA,FORD,GATE,VALEO,Delphi 等
· 下属:项目质量工程师,客户质量工程师,过程质量工程师等
· 团队人数:42
· 跨部门团队带领者,针对公司状况制定质量目标并带领团队为目标达成而努力
· 在项目开发阶段作为质量代表,直接面对客户取得客户需求的第一手资料并转化成内部要求和过程输入,包括零件的认证,从手工样品到PPAP样品的质量管控,再到各项目阶段的review及各类过程控制方式的制定、测量、认证等,带领质量团队为整个项目实现而服务
· 客户审核的负责人,负责对应所有的客户审核:从客户行程协调到内部预审,再到审核全过程及事后改善项目的跟进,确保客户的要求得到切实的落实
· 负责管理客户投诉适宜,使用8D及数据库跟进所有的客户投诉情况并每周向管理层汇报客户投诉处理状况,确保所有的客户端问题能及时有效的解决
· 评估并监控供应商ppm,发放管理供应商不合格报告并监控其改善行动的有效性
· 审核并批准产品释放,制备SIR,控制计划和整个PPAP文件包并发放到客户处进行最终PPAP批准
· 部门预算的负责人,负责年度部门投资及人员预算及实施状况监控