Provided accurate translations of written materials and verbal communication.
- Conducted sight translations of documents.
Bio Custom Foot Orthotics-Las Vegas, NV
October 2023 to August 2024
• Oversee the daily operations of the Custom Foot Orthotics Office
• Maintain a customer-centric focus, ensuring that the office provides exceptional service to clients.
• Recruit, train, and manage a team of orthotic specialists and administrative staff.
• Collaborate with marketing team to promote services and expand the customer base.
• Identify and pursue business development opportunities within the local community.
• Analyze financial reports to identify areas for improvement.
• Implement QA measures to uphold the highest standards in custom foot orthotics fabrication and fitting.
Workforce Planning Specialist (Contract)
Palms Casino-Las Vegas, NV
December 2021 to July 2023
- Managed Team Member phone line for call outs and replacements.
- Distributed daily roster schedules, pit sheet compacts, duty sheets, and timesheets.
- Assisted in maintaining Virtual Roster Employee Profiles.
- Maintained accurate daily attendance and call logs.
Hotel Operations Manager

Oversaw operations of 4000 Forbes Hotel Rooms.
- Collaborated with Senior Hotel Operations Manager on strategic initiatives.
- Assisted in policy and procedure development for front desk operations.
- Led employee engagement efforts and guest experience maintenance.
- Participated in interviews, training, and supervision of the front desk staff.
Assistant Retail Ops Manager

Managed retail operations in four specialty stores.
- Analyzed store business using reports and business recaps.
- Developed floor standards, visual merchandising, and customer service standards.
- Prepared physical inventory and communicated business needs.
Front Desk Agent & Trainer

Maintained upsell percentage of 10%.
- Assisted in training new agents and achieved a high data capture rate of 99%.
- Proficient in Opera, Hotsos, & Patron Management.
Housekeeping Floor Manager

Oversaw staff and maintained cleanliness through quality inspections.
- Awarded the chairman’s service excellence award.
Retail Sales Specialist

Managed customer interactions and transactions within a 4000 rooms volume property.
- Conducted accurate counts and inventory as scheduled.