Registration and ongoing handling of reports and incidents (Service Now, ISM)
Collaboration with end users and provision of support services in accordance with SLAs and ITIL standards
Diagnosing and troubleshooting hardware and software malfunctions for end users (applications, Windows,Office 365, VPN, printers, conference systems, IP phones, iOS, Android, ect.)
Installation, configuration and maintenance of computer equipment, mobile devices and peripherals
Compliance and implementation of IT security standards
Creating, updating and developing IT documentation
Conducting emergency and planned maintenance of IT systems
Planning, testing and implementing new versions of operating systems and applications
Manage resources, inventory and life cycle of devices and licenses (MDM, TangoE)
Active Directory management
Backup management
Cooperation with external suppliers (warranties, installations, replacements)

Registration and ongoing handling of reports and incidents (Service Now, ISM)
Repair and installation of IT equipment in the client's office
Resolving IT issues within specified time frames
Installation, ongoing management and troubleshooting of electronic equipment
Scheduled and emergency repairs and service installations

Registration and ongoing handling of reports and incidents (Service Now, ISM)
Repair and installation of IT equipment in the client's office
Resolving IT issues within specified time frames
Installation, ongoing management and troubleshooting of electronic equipment
Scheduled and emergency repairs and service installations
Troubleshooting user problems with software and hardware

Ingest technician, broadcast technician