Location: Venezuela
Directed all aspects of Marketing, Sales, and Logistics for six countries, notably Colombia and Venezuela, with full P&L responsibility. Managed a $100M targeted revenue budget. Led a team of six (6) managers, including Sales Analytics and Demand Planning.
*Led the development of a new Wholesale Program to increase revenue by working with multiple divisions, as well as corporate headquarters.
*Increased Divisional revenue by 50% in less than two years.
Aftermarket Operations Manager, North Group South America, Jul 2014-Jan 2017
Managed a 25-member, inter-departmental staff responsible for Parts and Service Departments servicing 72 franchise dealers in multiple countries. Fully responsible for leading Safety Recall Campaigns across the network. Developed stronger, long-term relationships with district-wide dealers. Conducted and analyzed Customer Satisfaction Surveys. Managed Warranty Administration.
*Implemented an online Service Training Platform for Aftermarket Operations in six countries, including Venezuela and Ecuador.
*Increased Sales in Ecuador by 10% YOY for units in operation.
*Managed over 350 fleet units, for Oil industry reducing down time in 7
地点:委内瑞拉
职责:指导六个国家(特别是哥伦比亚和委内瑞拉)的营销、销售和物流的所有方面,并承担全部的P&L责任。管理1亿美元的目标收入预算。领导一个由六(6)名经理组成的团队,包括销售分析和需求规划。
成就:
*领导开发新的批发计划,通过与多个部门以及公司总部合作来增加收入。
*在不到两年的时间内,部门收入增加了50%。
北美集团南美售后市场运营经理,2014年7月至2017年1月
职责:管理一个25人的跨部门员工团队,负责为多个国家的72家特许经销商提供服务的零部件和服务部门。全面负责领导整个网络的安全召回活动。与全区经销商建立了更牢固的长期关系。进行并分析客户满意度调查。托管保修管理。
成就
*在委内瑞拉和厄瓜多尔等六个国家实施了售后服务在线培训平台。
*在厄瓜多尔运营的机组销售额同比增长10%。
*为石油行业管理350多个车队,在7年内减少停机时间