Key Responsibilities

.I exceeded business targets in VIC, SA & TAS, by undertaking technical sales activities that identified and met

customer's needs

My main focus is on growing the territory by developing new and existing customers by creating leads, technica

demonstrations, strategizing account plans and mapping and general account management tasks

I complete the above by also assessing and analysing customer needs, respond to customer enquiries, and suggest

products and services as appropriate

I also collaborate with cross divisional teams to create higher market perception and create successful strategies to gain

business from an account

I plan marketing activities in VicTas and SA

I go through “Account Mapping" for each major account and prepare & execute plans to realize it into business

I manage and build strong customer relationships across all levels (Research Assistants to CEO's) for long term

partnership

I also maintain a high level of Sartorius product knowledge, competitor products / activities and industry trends

Key Responsibilities

To facilitate and maintain an effective corporate approach to management of complaints

You manage a complex and dynamic complaints caseload to include determination of whether legal advice is required on

issues relating to complaints

To assist the development and management of procedures and policies for complaints

To ensure the effective management of dynamic and clinically complex complaints caseload in accordance with the

complaint's procedure ensuring compliance with national targets and within the framework for managing complaints

promptly, providing responses that address the complaints concerns

To ensure that national and local priorities are addressed

Participation in ongoing programmes of training and development in relation to the complaint management processes.

26/04/2017-27/03/2020

I was promoted to the role of a Professional GP Sales Rep within 1.5 years of working with AZ.

I ensured that I continually surpassed my required KPI's every day. I increased our market share in Geelong (26.7% to38.8%), in Outer West (Sunshine, Deer Park, Footscray) from 36.7% to 41.2% and in Warrnambool(32.3% to 35.7%).

This was despite the fact that we had major obstacles in a generic hitting the market, our product being included in the

streamlined authority as well as the introduction of a new competitor product (Breo)

I came up with a new “hot week" strategy, where my entire team would focus on just one region and continually visit and

seguentially sell the same GP's for a week, once every quarter. Once a region would be recognised as the worst

performing/ highest potential during our quarterly data analysis, we would go ahead with this strategy. This is how I was

able to turn around our Geelong region

I have received 900 Charlie Points over my tenure at AZ. Charlie points is a recognition system where an employee gets

recognised for going above and beyond their duties to represent AZ's values. These points need to get approved by the

Head of Sales AU/NZ.

My team and I have continually surpassed our SvT.Forinstance, our SvTfor Q4 2019 for Symbicort Rapihaler was 124.4%

and for the Turbuhaler was 118%.

I was able to gain access to previously inaccessible clinics in Colac and Geelong, by being entrepreneurial and thinking

outside the box

I collaborated with Swinburne University and set up a “Centre of Excellence " for Buehler (my top product line), as a

channel to bring in more leads and be a part of the universities joint research projects. Had industry leads attend the

opening of this event. The Swinburne University's Vice Chancellor and TFS's Country President gave speeches at the

inauguration, and a report was published in the local newspaper. This brought in at least 1O extra sales leads just for

Buehler as well as increased our annual revenue by $200,000.

I grew the market share of HiPoint growth chambers in Australia (increased revenue of $400,000 annually)

Mettler Toledo Pty Lta

Converting entire labs at the Botany and Medical departments at Melbourne University to using our products

which brought us close to 50K worth of confirmed sales every year. Also, similar conversions at LaTrobe and

Monash Uni - Monash Biochemistry & Pharmacology department sales up by 45k/year

Adding the Rainin Techniques and Ergonomics seminars to the Monash University lab coursework, which was to be

provided by me each year.