Implement and manages quality control systems designed to ensure continuous production of Kia products and applications (consistent with established standards, customer specifications and production goals).

Ensure the introduction of the Kia products according to the Mexican regulations, market requirements and customers’ expectations.

Secures the correct implementation of the warranty policies and budget in the Dealer network, generating programs for the benefit of the customers and securing the annual budget and keeping CPU (cost per unit) in target

Supervise process engaged in inspection and testing activities to ensure high productivity and high technical integrity. Apply total quality management tools and approaches to analytical and reporting processes.

Provides support to the homologation team, working as a link between the government agencies and KMM Oversees programs for field activities, monitors the functionality of diagnostic and special tooling required in the dealer network.

Be aware of all the customer complains generated at field, been prepared to attend them and generate proposals to avoid them.

Main Link between Quality situations presented in the field and each manufacture plant worldwide, identifying opportunities to improve the Quality of the Kia products

In charge of the Field & Service Engineers department, providing technical resolutions to the entire GM dealership network in Mexico and Central America and the Caribbean.

Responsible of the approval and execution of the field actions that might affect the GM´s products.

Responsible of the develop and implementation of the Project “Service Development”, improving Customer Retention-Satisfaction, GM and Dealer’s profitability, enhancing the productivity and efficiency in the Service Departments in the GM´s Dealer Network

Responsible of the Volt-Spark EV Service Experience, this program involves the first GM´s Hybrid and fully Electrical vehicles in México, covering the needs of tooling, training, parts availability and technical support that the Dealers could require for the proper support for this vehicle line up

Responsible of the daily operations in Aftersales business of all General Motors dealers in the Metropolitan area for planning, organizing, leading and supervising aftersales department

Management of field operations team providing aftersales consulting to the dealer network of GMM, using the opportunities offered by the market in order to increase the GMM aftersales business through the development of initiatives aimed at customer retention

Responsible of the daily operations of the dealerships, creating a business link between the Franchise and Renault Corp., supporting the dealer network as a business representative, generating strategies that will provide profitability, quality and brand awareness.

I have improved the profitability in a 35% of the franchise under my supervision.

I use the franchise key indicators to generate a monthly forecast, with this I am able to improve the Franchise operation finding new strategies to increase the monthly entrees to service, generating extra incomes with the profitability of parts and accessories sales.

Implementation of action plans for the Franchise network, in order to increase and assure customers satisfaction.

In charge of supervising, the agencies look and feel, special promotions for customers in order to increase the Franchise incomes and new business opportunities with different customers.

Supporting the dealer network in every area of the business (parts, warranties, customer service & technical support).

· I supervise the performance of several people inside and outside JLR organization such as Parts (sales and distribution), Warranties, Dealer administrative, technical support & training and the Customer relations program.

· I carry out is the testing, launching and introduction of new vehicles for the Mexican market, the development of administrative and technical courses to the dealer network under the scheme of the JLR University Mexico.

· Responsible of the distribution and purchasing of the special and diagnostic tooling.

· I developed the first premium leasing program for Land Rover, providing a new high quality experience to the customer, giving new brand exposure, responsible of all the aftersales business covered during the leasing time.

· In charge of the administrative, sales and technical training courses for the entire dealer network.

GRCT (Global Request Cost Timing change coordinator), responsible of all engineering changes for the Fiesta Ikon in Cuautitlán assembly plant. Monitoring improvements in Ford Dealer network

Language: English: 100% written and spoken

Software: Microsoft Office (Excel, Word, PowerPoint, etc) Auto CAD, Corel Draw

Other Studies: Six sigma Green Belt Level, with this training I reach knowledge in the following areas:

· Six Sigma Philosophy.

· Critical Thinking Skills.

· Basic Data Acquisition Techniques.

· Basic Analysis Tools.

· Process Mapping.

· Failure Modes and Effects Analysis (FMEA).

· Measurement System Assessment.

· Statistical Process Control for Process Investigation.

· Introduction to Design of Experiments

Jaguar Land Rover Universities advanced technical courses

· Advance diagnostic

· Advance electrical diagnostic

· Engines

· Transmissions

· Engine Management