Perform export Order To Cash and Delivery Order Management tasks including sales order creation,

processing order and returns, coordinate with Logistics and / or 3rd party logistics service providers on

delivery arrangements to client and communication with client on all order management related matters.

• Contribute to development of customer relationships through proactive customer communication

related to order management e.g. product availability, order status and delivery tracking.

• Support Credit Management, Billing and Accounts Receivable Follow-up.

• Manage Master Data maintenance process outside TH territory for product to ensure effective order

management on SAP.

• Manage follow up stock replenishment and stock availability from production and planner.

• Handle customer complaints via Non-conformance Management (NCM) system, Actively communicate

status, investigation results, corrective actions to customers and ensure on time closure for non-product

quality related complaints. Capture customer expectations / requirements and feedback to Business Unit.

• Support implementation of business rules related to customer order management process.

• Provide order status report and monitor customers order placement against sales forecast and

communicate with sales persons.

Managed the relationship between organization and customers starting from being prospective to the

purchase and after and growing the relationship to new purchase.

• Managed customer on-board process from beginning to end ensuring proper process is followed.

• Work in conjunction with the marketing team and developer team to provide guidance on correct processes.

• Provide outstanding customer service through effective communication, implementation and liaison between

customers and cross functional team to guarantee proper implementation of all customer requirements.

Manage the relationship between organization and key account customer, Also Investigate and solve issues

to improve services. Provide accurate information to customers and coordinate with other related departments

to achieve customer satisfaction.

• Introduce company technologies and be a primary support in technical terms for using the company's online

platform via email and phone calls.

• Monitor customers data and assemble internal sources to prepare reports.

• Respond and prepare documentation, quotation to support sales within the timeline.

Providing export documentary such as issued proforma invoice, production order packing list, L/C

• Handling export process as per Thai government law and regulations procedure.

• Internal coordination with associated companies to run the production line within a timeline that commits

with end customers.

• coordinate with traffic team to booking vessel for export process

Responsible for handling incoming phone calls.

• Provided accurate and updated information to customers.

• Work with internal departments to resolve and follow-up cases to ensure resolution.