Manage system

Verify and create the order , sample ,register new products.

- Handle assigned accounts mainly distributors.

- Calculate the quotation and provide to customers.

- Provide the documents (TDS,SDS,etc) to customers

- Follow up the shipment and update the status schedule to customer.

- Inform the basic of products to customers.

- Coordinate to claims process from customers.

- Coordinate with supply site to provide shipping docs.

- Coordinate with Forwarder to book the vessel , Air and Truck.

- Other Administration support

Take care of Flavor and Perfumery customer

- To receive and enter customer’s purchase orders into the systems;

- To confirm inventory availability and delivery information to customers;

- To keep customers proactively informed about the status and progress of orders,

and take appropriate action to maximize punctuality and prevent delays;

- To respond to customer inquiries (via phone, fax and e-mail) on services and

Supply Chain related issues;

- Coordinate to claims process with customers and supplier

- Sample order & extend shelf life processing

- Coordinate with manufacturing team to make sure material available

- Coordinate with supply site for request documents (COA, MSDS, Halal, Spec etc)

1. Customer Orders Management

- Manage order RA & GKA customers of Local and Export (Asia – Pacific)

- Deal directly with customers and follow up for any assistance in order to

manage smoothly

- Take any complaint from customer and distribute and follow up customer

complains to QA team for provide the corrective action/preventive to

support customer satisfaction

- Coordinate with manufacturing team to make sure material available and

feedback on time to customer

- Distribute and Coordinate with Production planner, Logistics,

Customer Service , Warehouse team

- Monitoring order and update status shipment schedule to customer

- Follow up overdue payment and communicate with sale team and customer

2. Demand Planning Import

- Manage the replenishment and inbound inventory to be in line with

the forecast from Sales team, order on hand, outstanding and stock tobe optimum and sufficient

- Issue PR, PO & goods receipt of merchandise

- Coordinate with Vendor to allocate stock and follow up schedule shipment

- Prepare and coordinate for claim processing with supplier and insurance

- Coordinate with outside warehouse to scheduling delivery plan in Free

Zone and General Zone

- Coordinate with shipping forwarder and custom clearance and provide

necessary document for sea freight’s import for coming shipment.

- Optimize logistic cost including storage cost and transportation cost

3. Prepare and calculate for Distribution Cost each Quote and send report to

Sales team and Regional team

4. Sample order processing

5. Other Administration support

Order Processing, from end-to-end and Monitor Shipment

- Enter order into system by create sales order, purchase order ,

delivery order, TM and invoice

- Monitor order and update status the shipment schedule to customer

RA&GKA

- Follow up on blocked order, letter of credit, shipping and delivery tracking

including follow up shipping documents and dispatch to customers,

coordinate with logistics on delivery arrangements and communication

with customers on all order related matters.

- Support credit management on billing and accounts receivables (monthlyclosing, billing correction, invoice discrepancy, customer payment) and

follow up overdue payment with customers or sales persons, process

credit/debit notes

- Claims process with customers and suppliers

- Follow up with QC for quality issue

- Coordinate with insurance for logistics issue

- Coordinate with Vendor for damage, quality

- Monitor sales forecast and communicate with salespersons if orders are not

within forecast.

- Support implementation of business rules related to customer order

Process purchase orders in a timely manner, prepare and organize a full set of sales documents e.g. invoices, delivery notes, etc. - Responsible for Oversea purchasing function, monitor the price of parts, materials, description, MOQ, spec, lead- time and confirm delivery date. - Process claim spare part with overseas suppliers such as check materials that under condition credit in return and input detail - To communicate with overseas suppliers - Responsible for Local purchasing function, select vendor, compare vendor, price and quality; obtains quotations and negotiates - Handle the deviation for confirmed delivery times - Create sales order & purchase order process - Summary the monthly of purchasing performance report - Filling Report

Coordinate with warehouse outsources company to ensure timely

distribution of products from the warehouse to customer.

- Monitor and control product inventory; perform stock reconciliation and

annual physical count

- Processes order from create sales order until issue billing

- Preparing daily sales inventory and update reports

- Maintained report by Update the daily sale report, consolidate and

summarize sales report ,monthly sales report ,product in sales report and

update stock

- Communication with customers on all order related matters and raising

request customer complaints

- Assist in sales, prepare quotation, proposal and related information for

customer, deals with customers, follow-up on quotations and orders, office

filing, prepare sales report, limited secretary work.