Corresponded to manage relations with assigned customer accounts, providing 24x7 support
assuring high standards of excellence in service.
Facilitated to provide customers with required technical support including guiding of
maintenance technicians and advice related to machine replacement and spare parts for
smooth plant operations.
Formulated to supervise small projects for installation and commissioning of various feed and
flour milling machines at customer sites.
Collaborated to manage all mechanical engineering tasks for the cluster, ensuring prioritizing
of jobs, efficient planning and scheduling, resource utilization, delegation and execution to
achieve all agreed service level objectives.
Coordinated to support customers with remote advisory through e-mails and phones as well
as in troubleshooting application issues.