Responsibilities to Coordinator with DTAC/ True Customers:
• Responsible to monitor the firm’s and the clients’ updated billing policies from start
to finish
• Ensuring that billing team to note and keep the information up to date, share the
updated information with the relevant team members for consideration and
implementation.
• Controlling invoices, credit notes and the certified billing documents on the
company’s behalf and ensure successfully
• Coordinate with billing secretaries, billing coordinators, billing and collection
manager, and collection team to ensure the team target, and billing and collection
efficiency are achieved.
• Supervise billing team to prepare and send the invoices to clients of the firm in time
for their settlements.
• Coordinate with accounting and collection teams to reconcile invoices and credit
notes
• Handle billing correspondences, clients’ inquiries, complaints and related billing and
collection issues and problems, contact clients to solve invoice problems and
maintain relationships, handle client complaint reports
• Ensuring that timely and quality service, invoice documentation and response
deliveries to clients