Leading sales and operation departments more than 160+ employees
- Maintain high level of operation excellence across the dealership
- Set policies and process with (SLA) for the dealership
- Develop competitive profitable pricing Strategy and create healthy pricing delta difference between sales channels
- Sales Planning & Ordering (Carflow) to maintain healthy stock level matching the demand in the market
- P/L budget and control
- Maintain high level of Customer Satisfaction
- Analyzing market TIV and set the business plan with Nissan Regional Office (OEM)
- Annual Training plan for the team
- Working with Marketing department to set an attractive offers on a monthly basis
- Set a clear KPIs for all the team and reviewing it on daily, monthly and quarterly basis
- Improving Sales & Operation process - Enhancing Fleet SME sales in Retail Showroom
- Enhance dealer business and set the right sales strategy for the channel
- Maintain low level of complaints working with CRM team
- Enhance the leads conversion ratio
- Analyze product TPVA and focusing on the USPs
Key Accomplishment:
· Highest SSI score all time record @93 in Oct’22
· Enhance average sales per sales executive from 14 to 17 units in 3 months
· Reaching highest level of customer satisfaction in 2022

- Leading Retail Sales Department with 17 branches and more than 100+ employees
- Creating the best work environment for the team to motivate them and to drive the best results for the business
- Building an effective incentive scheme
- Maintain high level of Customer Satisfaction
- Annual Training plan for the team
- Working with Marketing department to set an attractive offers on a monthly basis
- Set a clear KPIs for all the team and reviewing it on a monthly basis
- Improving Sales & Operation process - Enhancing Fleet SME sales in Retail Showroom
- Set a clear Manpower plan
- Ensure highest leads conversion ration
- Review Lost sales report on a monthly basis to enhance closing ratio
- Analyze product TPVA and focusing on the USPs
Key Accomplishment:
· Highest Retail Sales all time record in H1 2021
· Reduce aged stock level from 25% to less than 3% in 6 months
· Enhance average sales per sales executive from 6 units to 14 units in 6 months
· Reaching highest level of customer satisfaction in 2021

Nissan Motor Corporation
- Managing Retail business by develop and implement effective sales strategies for the dealers in KSA.
- Monitor and analyse dealer KPI’s throughout a monthly, quarterly and annual forecast by branch.
- Maintain healthy car flow level in every region.
- Set the budget and price strategy aligned with current competition prices in the market.
- Provide timely and effective solutions aligned with clients’ needs.
- Ensure high level of customer satisfaction.
- Set an effective training programs for dealer’s sales team
Key Accomplishment:
• Implement special programs to increase market share in the market as well as increase the number of qualified sub-dealers to build an effective sales network in KSA
• Monitor dealers KPI on a monthly, quarterly and annual basis from sales point and tracking the Performance as per NISSAN yearly Business plan
• Implementing sales planning process including car-flow management
• Implement pricing matrix to monitor the prices and support required to build an attractive prices on a quarterly and annual basis based on market competition and demand.
• Tracking dealer car flow and maintain stock availability to ensure that orders matching the BP
• Plan quarterly retail marketing and finance campaigns and activities.
• Achieved bottom line results by examining budget models for departments and the entire channel. Formulated pricing strategies, recommended selling prices.
• Cross-functional management approach •
Efficiently assessed and motivate the team to match company goals.
Special Project: Retail Standards Development (2019): Conducting Training to sales staff at dealerships to make them aware of the retail Standers @ Nissan. Conducted Showrooms audits and assessments to analyse the Retail standards implementation. Identifying key areas of development and tracking the progress. Developing the weak areas of the dealerships to ensure overall achievement of Retail standards in the Kingdom

Managing Dealers business by administering dealer accounts for Nissan’s in KSA.
- Implement Strategy to improve profit and to achieve sales targets.
- Assess market size and maintain sales share.
- Actively monitor dealers business to create quantitative and qualitative sales in different tactics.
- Sustain sales volume and product mix, executing operational activities professionally and effectively.
Key Accomplishment:
• Implement special programs to increase market share in the market as well as increase the number of qualified sub-dealers to build an effective sales network in KSA
• Monitor dealers KPI on a monthly, quarterly and annual basis from sales point and tracking the performance as per NISSAN yearly Business plan
• Implement pricing matrix to monitor the prices and support required to build an attractive prices on a quarterly and annual basis based on market competition and demand.
• Tracking dealer car flow and maintain stock availability to ensure that orders matching the BP
• Plan quarterly retail marketing and finance campaigns and activities.
Special Project: Dealers network enhancement (2016-2018): Successfully concluded a project to enhance the Sub Dealer Network in the Kingdom. Developed a robust vetting process, analyzing the financial strength and reputation of Sub Dealers before awarding business contracts. Special focus on the rural areas, where the network was grown by 30%

Leveraged effective leadership skills and managed operations of Central and Eastern regions. Identified and analysed customers’ needs to achieve satisfaction.
- Resolved customers’ issues and complains,
- developed strong relationship with customers which helped to attain quantitative and qualitative sales.
Key Accomplishments:
• Demonstrated all managerial functions in best possible manner and actively involved in the fleet sales operation from inception to completion.
• Oversaw multiple activities, which included opening of accounts, generating final selling report, and sharing client status with team.
• Documented and supported standardized CSI/sales reports and prepared product or service documents by collecting and analyzing customer information
• Successfully concluded a multi million Dollar deal with the Government in 2014 for which received a special honor from the chairman.
Special Project: CRM Development (2014-2015): Implementation of CRM process for customers in the country. Improved Data management and retaining for all past and prospect customers. Development Sales funnel to understand the customer journey and identity bottlenecks in the purchase cycle. Successfully improved the overall customer relationship with the Brand

Retail Sales Consultant

Retail and Fleet Sales