Staten Island, NY
• Manage and lead a team of over 100 associates and stretch as an L6 Operations Manager leading 4 Area Managers
• Planning and strategizing prior day plan (PDP). Execute PDP and make adjustments throughout shift to meet performance
goals
• Drove a chuting rate increase from 136 UPH to 175 UPH (28.68% improvement)
• Continuously driving inferred time lower by resolving associates’ barriers and conducting time logged in seek to understand
(TLI STU) conversations while providing disciplinary action when necessary. Reduced inferred time from 16% to 11%.
• Successfully became a Safety Leadership Index (SLI) Champion of Q2 in 2023, and in the process of mentoring a peer to
improve their scores for Q3
• Organized monthly associates’ meetings for Asians@Amazon for associates’ activity, and driving community engagements
• Successfully coordinated 4 donations and give back to community events in 2023 by partnering Amazon with various
organizations, and was able to help at least 500 people in the process
• Participated in process improvement for the workplace by driving safety initiatives to expand walkway for associates to
reduce traffic from pallet jacks, and tote tanks. Increased airflow in workplace by working with Finance, Safety, and RME on

Manage and lead a team of 80 Amazon associates in the Picking Department
• Plan and execute daily operations including staffing, coaching, KPI monitoring, and replanning
• Developing Process Assistant and associates by setting professional SMART goals and ensuring that they are met
• Monitor pick rate and improving quality by using defects per million opportunities (DPMO)
• Quality improved from nearly 2000 DPMO to 1300 DPMO after 2 months of taking over the Quality AOR

Queens, NY
• Oversee and support all administrative duties in the office and ensure that office is operating smoothly
• Manage office budget and office supplies inventory and place orders as necessary
• Develop office policies and procedures, and ensure they are implemented appropriately
• Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure
• Identify opportunities for process and office management improvements, and design and implement new systems

Queens, NY
• Top sales from May 2015 to October 2016
• Cash handling at the register and calculating personal sales at end of shift
• Performed administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines,
filing paperwork, and maintaining a clean environment
• Suggest complimentary products to protect investment