Recruited for Customer Solution Engineer position to design automation solutions around AMR’s, develop use cases and
to help close the gap between customer and engineering requirements. The role requires very close partnership with both
customers and internal teams to develop viable solutions. Responsible for determining engineering tasks based on
research of customer environments and establishing a successful timeline for solution implementation. Guide junior and
senior team members in their projects as team lead to ensure quality and efficiency.

Recruited for general manager position to build full technology line to serve financial and government identification
industries with cards and secure ID solutions. Built profitable business within 2 years by replacing former OEM with
strategic OEM partners, generating substantial strength in new technology vertical and 80% of market share for drivers’
license personalization equipment. In business development role, closed significant portion of deals personally, setting
up business to grow from $0 to $6.5M annually. Selected for vice president position for proven success in improving
efficiencies and quality of service delivery as strategic service director (see below). Directed and executed on
development of vision and strategy for organizational quality program.

Quality Operations and Lean Six Sigma Initiatives
Standardized and ensured quality of core offerings; cut custom development and manufacture of technology
solutions to 10% while continuing to serve customers’ unique requirements.
• Achieved, with consultant team, ISO 9001 Certification for several manufacturing plants. Sponsored Black and
Green Belt teams on projects for process improvements, efficiencies, cost savings, and more, with goal of
reaching impeccable quality.

Global Relationships with Original Equipment Manufacturers (OEMs)
Identified replacement OEM for card mailing product following corporate sale and loss of former supplier; new
OEM supported multimillion-dollar growth in 2 years.
• Recommended investing in and partnering with choice OEM to personalize card prior to delivery to customer, to
position Bell and Howell for profitable entry into market valued at $300M as top provider of complete card mailing
and personalization solutions.
• For German, U.S., and Italian international OEM relationships, crossed global boundaries as cultural ambassador
supporting needs, values, and interests of all.
• In international market, achieved strong negotiating positions by visiting OEM sites abroad and providing
opportunity to demonstrate personal and professional loyalty to OEM providers, which ultimately translated to
mutually satisfactory financial transactions.

Quality initiatives resulted in elimination of performance penalties from $100K/month to $0/month. Replicated successes
across each of 5 sites. Chosen to support all 3 of AT&T’s manufacturing sites, including what became Bell and Howell’s
largest single site, plus 2 Bank of America sites. Led several other large and strategic accounts, all of which represented
40%+ of U.S. service revenue. As district service manager, led team of 40+ direct reports.
Lean Manufacturing Initiatives—U.S. Process Patent
• Saved AT&T as customer with process solution that became basis for U.S. process patent. Took over site
management, improving preventive and remediation maintenance schedule, machine operations strategy, work
processes, and more to achieve maximal efficiency.
• Refreshed service offering resulted in purchase of Bell and Howell hardware $30M plus service account of $5M+
for 5 years.
Quality Assurance—U.S. Process Patent
• To maintain integrity of AT&T’s mailed information, developed solution that pulled random samples from
production stream and validated their quality, all without breaking or halting manufacturing process.
• Sampling and validation process resulted in second U.S. process patent.
• Developed process for escalating critical needs appropriately, maximizing team involvement and involving
influential individuals when appropriate; streamlined approach was selected for adoption across national service
organization based on clear value to customer and company.

Won National Service Award for top 1% performance, resulting in contribution to service
standards planned to support entire organization. Regularly promoted for ongoing technical successes and customer
satisfaction, outperforming peers at every stage, including writing handbook for troubleshooting German manufactured
systems. Earned patent for process improvement. Provided onsite and remote site support; built relationships and served
as liaison between U.S. and German service organizations.
EXECUTIVE DEVELOPMENT
Bachelor of Science (German equivalent), Electrical Engineering, Measure and Control Techniques, Germany.