Main Products – Nutraceutical and Dietary Supplements Raw Materials
March 2022 till present
1. Developed and implemented logistics strategies that optimized the company's supply chain, resulting in a 10% reduction in transportation costs and a 5% increase in customer satisfaction.
2. Monitored and analyzed transportation and logistics performance metrics to identify areas for improvement, such as reducing transit times and improving on-time delivery.
3. Developed and maintained relationships with logistics service providers, negotiating contracts and pricing.
4. Managed inventory levels with two 3PL warehouses(New Jersey and Utah), and one own operated warehouse (Fontana CA) to ensure that inventory was always available to meet customer demand, while also controlling costs by monitoring inventory turns and managing inventory replenishment.
5. Worked closely with product managers from each division to ensure efficient use of resources and optimal MFG production schedules.
6. Led and mentored logistics team members, providing guidance, coaching, and training to help them develop their skills and advance their careers.
7. Ensured compliance with all regulatory requirements related to transportation and logistics, which protected the company from fines and penalties.
8. Developed and maintained effective communication channels with internal stakeholders, such as sales and customer service teams, procurement teams to ensure that products were delivered to customers on time and in good condition.
9. Developed and managed logistics budgets and ensured that all expenses were within budgeted limits.
10. Worked together with customer broker for custom clearance, FDA and CBP clearance for US and Canada, which ensured that products could be imported and exported smoothly and efficiently.

Main Products – Apparels for men women and children, Shoes, Home Products, Light furniture,
Sep 2019 till March 2022
1. Supervised 60 million dollars owned inventory at local DC, ensuring the accuracy and availability of inventory levels, and coordinating with vendors to ensure timely delivery of shipments.
2. Senior Editor of the 【Lord and Taylor Vendor Guide】, responsible for developing and maintaining the vendor guide, which is used by vendors to submit orders and track shipments.
3. Supervised and assisted 64 drop ship vendors on their day-to-day operations, including outbound orders and returns, to ensure that all operations were conducted efficiently and effectively.
4. Processed inbound shipments of apparel, shoes, and home products and ensured that all products were received and inspected in accordance with company standards, including oversea shipments’ custom clearance for US, China, Canada and UK.
5. Handling high value merchandise inbound, receiving, QA, outbound, and returns. Products such as Louis Vuitton, Balenciaga, Gucci, Canada Goose, Fendi, Versace, Tumi and etc.,
6. Managed QA team to work with non-conforming products due to damage, packaging, wrong UPC or SKU, generate official non-conforming report for vendor’s credit memo request.
7. Responded to customer inquiries and referred clients to the proper channels, providing excellent customer service and resolving issues in a timely manner.
8. Outbound order processing – Managed two shipping teams to process outbound orders and shipping documents to ensure accuracy, which helped to prevent picking and packaging errors and improve efficiency.
9. Made special shipping arrangements as necessary, to ensure that shipments were delivered on time and in good condition.
10. Tracked and fixed shipping errors, UPC errors, and SKU errors, to ensure the accuracy of inventory records and prevent lost sales.
11. Prepared bills and invoices, ensuring that all financial records were accurate and up to date.
12. Managed distribution and shipment budgets, ensuring that all shipments were delivered within budget range.
13. Ensured that the quality of all services provided met the required standards, by implementing processes and procedures to improve efficiency and accuracy.
14. Developed processes that make the supply chain more efficient and organized, which helped to reduce costs and improve customer satisfaction.
15. Managed inventory control system based on company policies, ensuring that inventory levels were always accurate and that all products were available to meet customer demand.

Oversaw day-to-day company international operations, including managing the recruitment and enrollment of international students, developing and implementing marketing strategies, and maintaining relationships with partner schools and vendors.
1. Undertook the role of International Admissions Officer for partner schools, Pioneer Academy and Elite Preparatory Academy, which are both Niche A+ rated schools.
2. Set enrollment strategies and international recruitment targets and developed and delivered marketing seminars to promote the schools to potential students and families.
3. Organized international student parent meetings with schools, and generated leads through word-of-mouth referrals.
4. Conducted overseas admission recruiting trips to China, 14 cities, twice a year before the pandemic, and switched to Zoom meetings with local partner agencies during the pandemic.
5. Maintained strong relationships with partner schools, vendors, and associates, ensuring that all parties were working together effectively to achieve the company's goals.
6. Maintained a healthy budget and optimized reasonable expenses, ensuring that the company was operating efficiently and effectively.
7. Set state operation policies and processes, which helped to ensure that all operations were conducted in a consistent and efficient manner.
8. Ensured that employees were working productively and supervised their development, providing feedback and coaching to help them improve their skills and knowledge.
9. Oversaw the recruitment and training of new employees, ensuring that the company was always staffed with qualified and experienced individuals.

Establish a collaborative relationship with prospective clients from various sources such as networking,
cold calling, and referrals.
1.Distribute policy proceeds after a claim is submitted and approved.
2. Recommend risk management strategies that fit clients' personal risk profiles.
3. Prepare and present detailed reports on the progress of initiatives to management.
4.Complete administrative tasks including maintaining records and handling policy renewals
5. Track insurance claims to ensure client and company satisfaction.
6. Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.
7.Create and implement marketing strategies to compete with other individuals or insurance companies.
8. Respond to clients’ insurance-related questions and issues.