-Digital Project Management: Lead and develop warehouse automation / machine learning
projects, including timelines, budgets, solutioning, resources, vendor management and
oversee the successful execution. Coordinate with internal and external stakeholders to
ensure smooth project flow, resolve issues, and mitigate risks.
-Warehouse Management System (WMS) Enhancement: Lead the WMS enhancement
projects, collaborating with cross-functional teams to gather requirements, create
specifications doc, solution design, user training, UAT, go-live support. Work closely with IT
team for system development.
-Continuous Improvement: Identify opportunities for process improvement in logistics
operations, such as implementing new technologies, streamlining workflows, optimizing
transportation routes, optimizing warehouse resource and space. Drive continuous
improvement initiatives to enhance operational efficiency, reduce costs, and increase
customer satisfaction.
-Warehouse Operations: Co-lead an operation team of 50+ staffs and oversee all aspects of warehouse operations and resources management, including receiving, storage, order
picking, packing, shipping, and inventory control. Optimize logistics processes to achieve
operational efficiency, cost-effectiveness, and on-time delivery.
Total Warehouse square feet = 100,000SQFT

Major Project Achievements:
(a) Warehouse Management System (WMS)
 *Warehouse Staff Allocation [AL/ML] – Reduced warehouse OT cost by 30%.
 *On-boarding Projects: Framery Oy, Melissa.com, Ban Leong Technologies.
 *API integration Projects. ERP, e-Commerce Platforms.
 *WMS enhancement projects.
(b) Management / IT
 *Digital Roadmap (Digital Transformation) - Ernst & Young
 *Established and led AI/ML digital core team (IMDA Digital Leadership Program)

Industry Logistics/ SaaS
Specialization Consultant / PM

-Provided consultancy and project management services for the implementation of Infolog
Warehouse Management System (WMS).
-Delivered end-to-end system implementation services, including requirement gathering,
solution design, user acceptance test (UAT), data migration, system configuration,
customization, reporting solution, end-user training, conduct competency test and go-live
support.
-Managed relationship with clients and all stakeholders, overseeing all aspects of
communication to ensure smooth project execution.

Project Achievements:
(a) Grocery Logistics of Singapore (GLS) – WMS (Pick-To-Light, Conveyor Sorting System)
(b) PSA Cargo Solutions, Singapore – WMS
(c) Pokka Singapore – WMS, TMS

Industry Freight Management System (Cargowise, CW1)
Specialization System Implementation, Project Management

Cargowise Certified Professional (WiseTech Global)
-Responsible for delivering consultancy services for CargoWise product (CW1), a single
platform of cloud-based global logistics solution covering Freight Forwarding, Warehouse
(WMS), Transportation (TMS), and Custom brokerage.
-Providing services for operation process design, project implementation, end-user
training, UAT, SIT, go-live support and help-desk support for Freight Forwarding
Management System.
-Successfully implemented CW1 for customers based in Singapore, Indonesia, China
(Hangzhou, Shanghai, Nanjing) and Myanmar.

Project Achievements:
(a) LF logistics (Shang Hai, Hangzhou)
(b) Allport (Myanmar, UK)
(c) Pinnacle International (Singapore)

Industry 4PL
Specialization Logistics/Supply Chain
-Effectively managed 3PLs (3rd Party Logistics) for HP Inc in South-east Asia, IN, AU, NZ
countries. Responsible to manage forwarders operations in accordance with service
requirements and agreed turnaround times. This includes managing international freight
(Air/Sea/Land), reverse logistics, DC in Singapore, Customs Operations.
-Conduct KPI performance review meetings with 3PLs. To review and disucss operational
issues and implement performance improvement projects.
To prepare and analyse China ODM outbound forecast reports, and providing regular
updates to management. Monitored 3PL Daily Open Orders, Warrroom, and Warehouse
Staging Report.
-Managed forwarder onboarding projects, including local domestics trucking, DC warehouse,
Air/Sea freight. Successfully led multiple projects, such as the Hanjin bankruptcy incident,
Philippine Typhoon incident, Thailand Gov Deal, etc..

Industry 3PL Logistics (Warehouse & Transportation)
-Responsible for resolving operational issues escalated by clients. Investigate with Customer
Service and Operations teams to conduct root-cause analysis and implement preventive
actions for process improvement.
-Monitor performance metrics to understand service and efficiency trends. Responsible for
preparing the KPI report (DMI) for business performance analysis and regularly updating top
management. Attend performance reviews conducted by clients.
-Handle day-to-day customer service tasks for orders and deliveries. Responsible for
compiling month-end revenue maximization reports (Warroom Report - Inbound-Air /
Outbound-Local).