Oversaw the execution of shift productivity for more than 200+ team members in Sort and Outbound teams to ensure overall success of shift in safety, staffing, labor, and production metrics Developed continuous improvement processes and metrics implemented onsite that improved throughput by 10% in sort and weekly outbound metrics by 5% Support all site and regional level safety programs and OSHA compliance to ensure a safe working environment Personally mentored and facilitated promotions for 5 team members from tier 1 to tier 3 positions

Designed and implemented end-to-end procedures and workflow maps for Direct Shipment program, leading to a 200% increase in Direct Shipment clients within two months and 33% decrease PO to ship time. Developed and delegated quality, quantity, and timeline expectations of Direct Shipment customers between Las Vegas planning team, local sales rep team, and China production team.

Managed and trained 7 direct reports in-office and deliverables of 30+ field inspectors. Worked alongside CEO to implement and monitor new department initiatives and team KPIs. Lead cross-department collaboration to transition 150+ InTouch clients and 400+ AQF clients during company merger. Implemented operational policies, reporting procedures, and an operating system, retaining 98% of clients post-integration. Transitioned Client Support team from email-based service to ticketing system service, increasing team responsiveness by 15%.

Planned and executed alignment strategy for merger between InTouch and AQF teams, working with 50+ team members across 3 companies, 14 of whom were direct reports. Worked closely with the Director of Operations and HR to create and implement a new KPI-based payroll system for a team of 150+ field personnel throughout Asia. Recreated client support team to reduce two redundant divisions after identifying discrepancy in client service quality. Collaborated across teams to understand and incorporate best practices. Led bi-weekly meetings to update management and board members, reporting on key events, road blocks, and upcoming decisions.