Identified a $2.9M opportunity to reduce annual missed delivery costs by building new operational processes and revamping existing ones to pilot with top campus partners. Obtained nearly $1M in realized savings over year one.
Leveraged hand-off and missed delivery data to test innovative experiments aimed at simplify deliveries for drivers, resulting in a total cost reduction of $200K in experiment regions over 2 months.
Secured buy-in with the world's largest eCommerce company to explore methods for optimizing delivery processes for drivers; devised and executed an A/B test to evaluate a statistically significant decrease in average overall fulfillment expenses by $0.092 per delivery, resulting in a cumulative savings of $117K within the experimental areas over a two-month period.
Led a team of 2 to vet 6 strategic opportunities over 10 months, making data-driven recommendations to leadership based on potential impact on financials, diner, driver, and restaurant experience.