Spearheaded continuous improvement initiatives for the team, resulting in a 30% increase in productivity metrics and
a simultaneous 42% reduction in overall quality defects year to date.
▪ Trained and mentored associates on customer service standards and best practices.
▪ Evaluated production levels, quality standards, and maintenance actions to identify and address operational problems,
ensuring targets were consistently met.
▪ Supervised and planned for 50-80 associates per shift, consistently achieving and exceeding productivity goals.
▪ Demonstrated multitasking abilities, accomplishing multiple tasks within established timeframes and showcasing
strong problem-solving skills.
▪ Collaborated with support teams, including Safety, Loss Prevention, and Human Resources, to develop plans aligned
with business objectives.
▪ Obtained OSHA certification to ensure a safe work environment, resulting ina0safety incidence for the department
year to date.
▪ Conducted group and individual meetings with team regularly to establish goals, review monthly performance, and
provide organized communications and support.

▪ Take charge of insurance payment and keep contact with customers.
▪ Resolved conflicts and negotiated mutually beneficial agreement between parties.

▪ Reviewed and re-organized original financial reports of airline industry companies (ALK & DAL). Conducted Excelbased financial modelling and DCF & FCFF valuation using modified inputs. Produced WACC reports and projected
FCFF.
▪ Generated the equity research report of the target company using data self-generated combined with public share
information from Yahoo Finance & Bloomberg – addressed financial highlights, conducted industry analysis,
evaluated operation performance, and made buy/sell recommendations.
▪ Generated pitch presentation of the target company, including company overview, ownership summary, operation
analysis, valuation summary, industry competitors overview, competitive environment. Exploratory return analysis,
and regression modeling.