Support – CSN
Technical support and market development for flat steel in the automotive, white goods,
distribution, metal packaging, construction, and general industry markets. Operating in
the Rio Grande do Sul region, with key clients including GM and auto parts chain,
Marcopolo, John Deere, Randon, Gerdau Group, Panatlântica Group, Kepler Weber, and
Stara.
Main responsibilities:
- Management of customer complaints from entry to completion of the action plan for all
production plants;
- Extensive knowledge of defect analysis of all kinds;
- Knowledge of national and international steel standards;
- Approval of new clients (analysis of documents and technical standards, internal audit,tryout, project consolidation until regular supply);
- Flow of technical queries handling;
- Monitoring customer quality indicators;
- Offering raw materials to customers;
- Application of materials;
- Support for sales in technical sales and acquisition of new clients;
- Continuous improvement and cost reduction projects.
- Brazilian market specialist;
- Internal audits for ISO 9001:2015 and IATF 16949 systems.

Responsible for prospecting and acquiring new clients, maintaining the portfolio, post-
sales, and customer loyalty, evaluation, negotiation, and preparation of new proposals,
from submission to implementation and contract closure. Responsible for the technical-
commercial training of new employees, as well as new company partners, with the aim
of evaluating and directing products to meet customer operations and thus reduce costs
to justify the investment. Coordinate team results and promote corrective and preventive
actions to achieve goals. Experience in public bidding and approvals.

Intern in the Cold-Rolled Department dedicated to the Manufacturing of Tinplate Sheets,
where she developed a project to optimize the Cold Rolling process of Thin Strip
Lamination with a significant cost reduction (approximately R$12,000,000.00) for the
respective area. The project's theme was 'Quantitative Analysis of Process Parameters to
Reduce Strip Breakage during Cold Rolling for Thin Thicknesses intended for the
Manufacturing of Tinplate Sheets.'"