Responsible for client market business strategy and strategy formulation. Work on gathering
customer network requirements and designing solutions. Responsible for building a
technical relationship with existing and potential customers. Collect technical information
related to the market and customers. Carry out analysis of market dynamics, formulating
competitive strategies. Carry out presentations and demonstrations of solutions for
customers. Responsible for RFP processes with clients, clarifying relevant technical
solutions. Support the product sales cycle, developing marketing strategies and solutions in
the Brazilian market, considering market trends, customer movements and competitors.
Conduct market research and customer surveys. Hold workshops or seminars on products of
interest to partners. Perform industry technology analysis and product benchmarking.
Identify key customer requirements and communicate them clearly to R&D and product
management teams, ensuring these requirements are taken into account in planning. Pre-
sales technical support for sales management, including product design, third-party contact
and testing support, etc. Maintain solid relationships with customers, understanding their
needs and ensuring continuous satisfaction. Serve as the main point of contact, ensuring
efficient service and timely problem resolution. Proactively identify and resolve customer
issues or concerns, working collaboratively with technical teams when necessary.

Serve as the primary technical contact for account managers, customers, pricing team,
project managers and network operations. Responsible for identifying technical solutions
and defining technical requirements for service implementation, understanding existing
customer solutions, key locations and technical needs. Work collaboratively with sales,
marketing, datacenter staff, product managers, network engineers to develop technical
solutions that meet strategic objectives. Responsible for identifying and qualifying business
opportunities, identifying key technical objections from customers and developing a strategy
to resolve technical obstacles. Present requests for quotes/information, bids, proposals in a
complete and well-illustrated manner to appropriate sales representatives and/or
customers. Work closely with datacenter and connectivity product owners to understand
product roadmaps, technical standards for the products, product policies, and SLA
expectations. Drive improvements to existing processes and tools to increase efficiency and
process output quality. Lead kickoff meetings both internally and with clients for closed
deals. Lead the pricing process for all assigned leads and opportunities. Present,
demonstrate and communicate the technical capabilities of the Company's portfolio.
Respond to initial product requests and frame product issues for discussion and resolution
with the Product and Engineering teams.

Technical Director
Guide subcontractors on technical standards. Responsible for reviewing and verify the result
of the subcontractors' performance. Responsible for clarifying technical requirements of the
customer, the scope and implementation of the standards. Analyze customer demands,
providing technical and economic solutions to projects. Responsible for leading the research
and design team of FTTH Provide technical training for project teams. Align with pre and
post-sales teams to deliver the project. Act as technical leader of FTTH project, supporting
the Project Manager in the organization of subcontracting bids, establishing research
processes and standards / construction / acceptance. In accordance with the customer
agreement and the supplier agreement, monitor and control the design modifications, being
responsible for the reasonableness and accuracy of the load of extra delivery work.

Specialist in optical networks, responsible for implementing FTTx projects according to
design and construction standards. Responsible for coordinating technical teams in relation
to FTTx, optimizing the execution of the project. Acting as a direct communication channel
with the manufacturer, objectively understanding and evaluating the field survey, design,
construction and acceptance standards, aiming at the successful delivery of the projects.
Ensure compliance with quality indicators in service provision.

Manage all technology projects delivered to the customer (FTTx, DWDM, DNS), using hybrid
methodologies (agile and traditional), in order to maximize the users' experience and
satisfaction. Technically support all infrastructure changes and assist in the expansion
planning in the customer's FTTx network. Ensure compliance with quality indicators in
service provision. Opening, monitoring and joint handling of calls with the vendor.

Development and execution of the GPON station expansion Schedule. Troubleshooting of
failures in sevices like FTTx (Huawei, Nokia, Fiberhome, Zhone, Calix), internet link, VPN,
Lan to Lan, xDSL (Keymile, Huawei, ZTE). Software upgrade, configuration and support in
network assets (Cisco, Extreme, Juniper and Huawei). HFC support and troubleshooting.
Expansion and replacemente of network equipment (Core Network IP / MPLS backbone,Metro Network, GPON).

Troubleshooting of FTTx connection problems (Huawei, Fiberhome, Nokia, Calix, Zhone).
Analysis of incidents in data transmission and treatment of Access problems in the Metro
Ethernet network (Cisco, Huawei, Juniper, Extreme, Datacom, Overtek). Management of
control system for xDSL links. Monitoring TV transmission links. Opening, follow-up and
support to the Field discussions carried by the technical team.

Create and present the projects for the provision of services for consideration by the
Executive Board. Accompany the execution and development of the services provided,
focusing on quality. Create control indexes. Plan and coordinate any activities int the
Production area.