Provide outstanding service and representation to external and internal customers through
accurate order entry and call handling with superior, professional communications
- Adhere to Customer Service Center Standard Operating Procedures
- Responsible for understanding all SAP / ERP Standard Operating Procedures
- Ensure accuracy of documentation including order entry, billing, shipping, invoicing, and finance
systems
- Responsible to process return of goods from customers
- Coordinate appropriate solution for customer requests, and coordinate with related teams to
ensure the complete handling of the request (production capability and scheduling, resourcing,quotes, price lists, invoice) is in place
- Proactively inform customers about issue status based on inputs. Clarify and answer any
questions. Ensure a positive customer experience throughout the entire process
- Ensure the resolution of customer issues (order, technical, payment) by coordinating with various
internal and/or external teams. Coordinate resolution with customers, internal sales teams
- Track target performance and provide results to management
- Prepare and analyze regular statistics (forecast) using available tools and collecting relevant
information. Support with Drives, Motors Spare Parts, Drives Spare Parts
Achievement: PODIUM: Certificate of recognition, the teamwork and the dedication that I demonstrated
during the hard times

Nivardo Zenteno
- Respond to and close inbound qualified leads for prospects in both French and English
- Build a strong relationship with long-term clients
- Provide advice with the technical team to offer the lead a better service
- Manage and expand an existing book of current clients
- Complete outbound prospecting via phone and email
- Lead the onboarding process of new clients
- Track all sales activity in Salesforce
- Achieve quarterly sales goals
Achievement: Accomplishment of the annual sales target in 6 months

Define and analyze the client profile and provide advice on the best option for the client
- Development and implementation of Digital Marketing (participation, personalization, peer-to-peer, and predictive modelling)
- Search customers by referral, phone, email, SMS, social networks, internet, etc.
- Coach and lead the sales team to achieve or exceed objectives (strategic planning, goalsetting, meeting organization, interviews, progress, etc.)
- Evaluate a location and energy consumption, calculate the installation area of the solar
panels, and evaluate the required equipment, solar panels and electric inverters
- Develop a technical quote by ctrlsun.com / Submit a return of investment quote with ROI
- Advise leads in the showroom; client profile, technical / financial quotes analyzed on site
- Prepare information material (leaflets, posters, and PowerPoint) to disseminate and
promote our products at events, fairs and showrooms
Achievement: Sale of more than 10 million dollars to a supermarket chain.

Promote and provide information on the vision, mission, general and specific objectives,
the historical review, the importance of accreditation, the benefits for teachers and students
- Plan the accreditation of the business management and industrial chemistry department
- Prepare and conduct surveys with university professors and measure their knowledge
- Create and conduct surveys and assess student satisfaction
- Prepare promotional material (brochures, diptychs, kites, billboards)

Commercial management with international clients (France, Kyrgyzstan, Italy, China, etc.)
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Analyze commodity prices (technical and fundamental)
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Preparation and presentation of LOI, FCO, NCNDA, Contracts, etc.
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Quotation and negotiation of prices FOB, DES, CIF, CFR, etc.
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Negotiate mineral prices with producers and buyers
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Travel and inspect mining fields and review documents, mining permits, payment of taxes, mining patents and legality of the mining company
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Send samples of mineral concentrates to Alex Stewart and SGS
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Develop forecast financial statements for partners and investors
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Manage the purchase of heavy machinery (cat 320 excavator and L160 loader)
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Negotiate agreements with indigenous communities

Commercial management with international clients (France, Kyrgyzstan, Italy, China, etc.)
- Analyze commodity prices (technical and fundamental)
- Preparation and presentation of LOI, FCO, NCNDA, Contracts, etc.
- Quotation and negotiation of prices FOB, DES, CIF, CFR, etc.
- Negotiate mineral prices with producers and buyers
- Travel and inspect mining fields and review documents, mining permits, payment of taxes,
mining patents and legality of the mining company
- Send samples of mineral concentrates to Alex Stewart and SGS
- Develop forecast financial statements for partners and investors
- Manage the purchase of heavy machinery (cat 320 excavator and L160 loader)
- Negotiate agreements with indigenous communities
Achievement: 3 contracts signed with Chinese companies worth 2.7 billion dollars
/ late payment administration

Teaching courses on forex and stock options financial markets and on modules for higher
education graduates
- Subjects teaching in 1. University didactics and 2. Psychopedagogical foundations of
university education
- Evaluate performance with exams, individual and group work, case study and simulation,
learning-in-action and final research work
- Motivate and educate students on the nobility and ethics of teaching and the integrity of
university teachers
OTHER STUDIES
Francization and integration program
UQAM-MIFI, Montreal 2020
Financial market analysis 2009
Trader College, Argentina

Offer bank loans to customers (Bank interest rate of 23% per year)
- Analyze the customer's ability to pay (sources of income and savings)
- Examine the customer's credit history
- Investigate if the client has personal guarantors and properties as collateral
- Manage arrears and unpaid bills
- Identify, contact customers in default of payment or who refuse to pay
2/3
Nivardo Zenteno
- Negotiate payment terms and agreements
- Write monthly reports
Achievement: Well-structured customer profile reducing delinquency to 0%.