Retail & Service Manager The Netherlands,Feb 2023 - Present
· Proactively led service-focused initiatives over the past six months, collaborating with crossfunctional teams to optimize service capacity and streamline repair processes.
· Orchestrated seamless service repairs by partnering with Technical Operations Manager,
· Lead Bike Doctors, and Retail and Service Manager, effectively meeting rising customer
demands.
· Spearheaded introduction of certified workshops in the Netherlands through collaboration
with Global Manager Service Partnership, enhancing service offerings and elevating
customer satisfaction.
· Facilitated enhanced customer experience by fostering strong cooperation between sales
and service repair departments, ensuring a seamless journey from purchase to exceptional
after-sales support.
Retail Manager The Netherlands Aug 2022 - Feb 2023
· Managed a team of 5 managers and 8 leaders, overseeing 110 employees nationwide
Implemented and monitored KPIs and targets, ensuring optimal performance and driving
sales
· Conducted regular 1 on 1 sessions with hub managers, providing coaching and support for
goal achievement
· Introduced innovative ideas and strategies to enhance the customer experience and boost
sales
· Developed and executed strategic plans in alignment with company objectives
· Cultivated a positive team culture, fostering collaboration and achieving operational
excellence
Service HUB Manager Feb 2022 - Aug 2022
· Provided strong support and guidance to a team of 13 members, focusing on their training
and development for optimal performance.
· Demonstrated full accountability for the HUB's operations, including effective stock
management and accurate forecasting.
· Consistently delivered exceptional results through keen attention to detail and a
commitment to excellence.

· Conducted weekly visits to 7 Bijenkorf and 16 HUDSON BAY department stores, analyzing
shops, identifying improvement areas
· Led training programs for new employees and department store colleagues, fostering
collaboration and ensuring a skilled and knowledgeable team.
· Managed visual merchandising in stores and Amsterdam showroom, ensuring captivating
and brand-aligned product presentation.
· Conducted national sales and collection training courses, equipping teams with the
necessary skills to excel.
· Managed HFG Instagram accounts for Strellson, JOOP!, and Windsor