Responsible for assisting Japanese clients on the product issues, provide guidance about features, consultation on the best way to use the products & triage client request to the relevant departments. Assisting clients via email, chat and phone call.

• Quick to adapt to changes in support flow
• Provide support to team members on products knowledge
• Deep understanding of products feature
• Constantly among the top 3 agents for the Japanese team
• Provide consultation in advanced online marketing solutions
• Manage and monitor case status via internal CRM tool
• Replicate client issues, do investigation via internal tools, collect necessary information for the specialist team to do investigation
• Troubleshoot inquiries related to ad performance analysis, invoicing, payment failure, product navigation, product troubleshooting, new features guidance, and 3rd party product integration
技能: Problem Solving • Analytical Skills • Communication • English • Digital Marketing • Training • Customer Service • Social Media Marketing • Social Media Advertising • Online Marketing

General roles are responsible for machine maintenance, supporting new product development, leading customer claim technical investigation, liaising with the the local & overseas suppliers for machine improvement project, leading cost reduction projects, safety in the workplace project and conduct training for the team members.
技能: Problem Solving • Project Management • Analytical Skills • Microsoft Word • Communication • English • Training • Microsoft Excel

• Liaise with Yokohama and Kawasaki shipping agents for port clearance and documentation preparation
• Arrange purchasing of cars and bikes from suppliers around Kanto and Kansai region
• Arrange loading process and delivery to the warehouse.
• Handle car & bike export documentation
• Dealing with customers from Malaysia & Japan for forwarding service
• Supervising export process and make sure to finish before deadline
• Prepare invoices and receipt
• Arrange payment to suppliers
技能: Negotiation • Business • Analytical Skills • English • WordPress

Supporting Japanese, European and North American clients on
intellectual property management software issues via email, phone calls, Smartsheets and Teams.
• Responsible as a 1st point of contact for clients, collect necessary information and make case triage to the relevant department.
• Monitor and manage case progress via Salesforce and make sure resolution given within the agreed SLA's.
• Japanese interpreter during meeting with clients and the specialist team for case investigation.
• Assist clients with database backup and restoration, patent-law-rule-update, customization consultation, translation, account access permission, server error troubleshoot and software version upgrade work.
• Assist Japanese client with the intellectual property docketing work.
• Replicate product bugs on local instance, client test environment or production site.
• Conduct information sharing sessions among team members to improve product knowledge.