Overview
Cobo is a globally trusted leader in digital asset custody solutions. Established in 2017 and headquartered in Singapore, our industry-leading custody technologies inspire confidence in digital asset ownership by enabling safe and efficient management of digital assets and interactions with Web 3.0.
As a pioneering omni-custody platform, Cobo offers the full spectrum of custody technologies designed specifically to cater to the unique needs of institutions. From custodial wallets to non-custodial wallets including advanced multi-party computation (MPC) and smart contract wallets, we empower institutions to secure and manage their digital assets their way. In addition, Cobo provides Wallet-as-a-Service, SuperLoop (off-exchange settlement network), and Argus (on-chain digital asset management platform).
Trusted by over 500 institutional clients with billions of dollars in assets under custody, our client base spans across exchanges, mining pools, investment funds, web3 developers, crypto-native firms, to traditional institutions from Asia, Europe, the Middle East, and North and South America.
At Cobo, we are committed to security and regulatory compliance. The Company is SOC 2 Type 1 and Type 2 compliance-certified and licensed in the US, Singapore, Hong Kong, and Lithuania. Cobo has received several prestigious awards from Hedgeweek, Global Custodian and more.
Cobo is backed by top-tier global investors including DST Global, A&T Capital, IMO Ventures, and DHVC Capital. In September 2021, Cobo completed its USD 40 million Series B financing round.
For more information on how Cobo is revolutionizing digital asset custody, please visit https://www.cobo.com/
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Customer Success Manager Dec 22 – Current
● Led successful client onboarding (KYC, Product Demo), ensuring swift adoption and value realization.
● Managed a diverse portfolio of 30 high-value clients, with an emphasis on ensuring their success, satisfaction, and growth. Total AUM: $80 million.
● Identified upselling and cross-selling opportunities, contributing to revenue growth.
● Achieved high reduction in churn through strategic initiatives, leading to increased customer retention and loyalty.
● Conducted regular business reviews to assess clients’ performances, identify growth
opportunities, and align solutions with their goals.
● Acted as the primary point of contact for resolving escalated issues and managing customer expectations effectively.
● Collaborated closely with inter-departments to advocate for customer needs and drive product improvements.
● Possessed strong analytical and problem-solving skills.
● Demonstrated commitment to staying up to date with industry trends, customer success best practices, and evolving technologies.
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Sales Operation Lead Jan 22 – Current
● Frontline and middle management responsibilities for institutional and retail clients, with bilingual capacity.
● Possesses strong analytical skills for data interpretation, trend identification and suggestions to improve sales operations.
● Client onboarding. Conducting due diligence checks on new clients to ensure compliance with regulations and company policies.
● Ensuring all necessary documentation is obtained from clients in a timely and accurate manner.
● Equipped with strong Sales Compensation Design skills, successfully developed and
implement sales commission structures that motivate and incentivize sales department.
● Involved in planning and executing new products training to operations and sales
departments.
● In charge of providing product demo together with sales department to existing/prospect clients.
● Successfully organized and executed an event for Cobo, Singapore Fintech Festival (SFF) 2022.
● Possesses excellent communication skills to collaborate effectively with cross-functional teams, including sales, marketing, and finance.

Senior Wealth Planning Manager (Insurance Specialist) Jul 21–Dec 21
• Retail relationship manager at POSB, Associate rank.
• Dealing with Capital Market Products (Insurance, Investments).
• Daily interactions with various departments within the bank.
• Daily interactions with mass retail banking clients.
• Provide excellent customer service.
• Offer appropriate financial, estate planning and investment opportunities to clients.

● Frontline Staff at Woodlands Branch (Retail Banking), Band 8 M16.
● Dealing with Capital Markets Products.
● Daily interactions with Management, Operations, Products, and Sales Departments.
● Daily interactions with retail banking clients.
● Provide daily excellent customer service, and post-sale service.
● Establish long-lasting rapport with clients.
● Offer appropriate financial planning, estate planning and investment opportunities to clients.

● Gave weekly safety induction course training to contractors.
● Maintained overall safety of the petrochemical plant.
● Planned weekly Hazard and Operability Study (HAZOP) review meetings with top managers.
● Planned and organized World Safety Day 2018.
● Liaised with Professional Engineers for inspection and evaluation.
● Liaised with external vendors for safety-related issues.
● Conduct monthly safety drills.
● Daily interactions with Production, Maintenance, Finance, Supply Chain and Human Resource Departments.