Achievements and responsibilities: · Sold 47 Machines against a total target of 35 in the 2022-23 financial year totaling a revenue of £6.7 million · Sold 32 Machines against a total target of 25 in the 2021-22 financial year totaling a revenue of £4.9 million · Sold 27 Machines against a total target of 20 in the 2020-21 financial year totaling a revenue of £3.4 million · Successfully found a total of 62 new conquest customers who had not bought a Komatsu within the last 5 years of beyond. · Maintain and re-establish lost relations with previous customers, provide support identify and show what our solution is to their needs · Successfully Maintain and update the company CRM system with customers details and accurate information · Conduct and produce presentations to customers, internal training, conferences, shows and when taking guests on factory tours to highlight how we can deliver on their needs · Forecast customers interests and spending within the industry to help identify internal buying needs and stock hold · Customer visits to site providing site surveys to identify what machine and application its intended for to build an accurate spec to withstand stie needs and be most productive for the cost · Complete all sales orders and paperwork within a timely manner to ensure no delay · Internal and external communication with inter departmental and supplier meetings to discuss certain machine’s needs, extras and delivery dates. · Carry out in depth Full machine inspections for trade-in speak with dealers to sell customers machines. · Conduct machine deliveries and demonstrations to customers · Proactive sales – use of provided data to discuss with customers their change cycle of replacement machines · updating of current/ future orders internally and externally of any changes, organise payment collection, upselling our finance if possible and finally arranging transport to various sites along with an internal demonstrator to provide the best service to the customer. · Find and set up new contacts within the industry to get dealer pricing on certain attachments, also setting up a network of distributors to sell used equipment.

Achievements and responsibilities: · Maintain regular contact with existing accounts to ensure an excellent client to account manager relationship whilst identifying new sales opportunities. Upselling and cross selling new promotions available. · Reaching the company's sales targets (Below) by effective management and generation of sales from a portfolio of 400+ accounts. · Solving any disputes/ queries the customer(s) may have. · Building relationships with customer(s), therefore leading to recommendation, new leads, prospects and sales. · Work as a team both in house and field sales based to best service the Customer(s). · Continuously update the customer(s) account details on CRM for accuracy and future reference. · Arrange, plan and document conversations and meetings with clients on CRM. · Maintain and establish budgets whilst sustaining GP (Gross Profit) with both the company and the Customer(s) to meet both needs. · Confidently meet new customers to sign up high value service agreement and service repair jobs. · Assist, support and train other members of the team and parts direct with my extensive range of product knowledge gained through previous roles. · Lead generation on PSR, PSAM and CAM accounts providing quotations to customers along with keep regular contact with the clients on these accounts and the account manager. · Trusted to successfully negotiate high revenue deals with customers to secure a £28,000 engine repair in Finning Leeds, a £12,000 transmission rebuild in Winsford workshop – Collaborating with other members in the Finning group to make sure we secure the work from competitively priced competitors. · Extensive use and experience of many applications including; Microsoft Office, Sales link (CRM), Vision Link(Telematics tracker), DBS(Green Screen), Deal sheet, SIS, DPSS, TMI, DSN (Dealer Support Network) · Grown and promote new company initiatives. Targets; Target Actual Revenue Target V Growth £247,959 £391,401 – 57.85% Growth (31% £121,334 directly Influenced) Promotions 60 (£17,000) 90 (£19,948) CSA (Contractual Service Agreement) 12 47 (£330,015 Revenue) After Service Sheets £42,000 Revenue £56,319 Revenue

Achievements and responsibilities: · Direct management of a group of 15+ engineers; Including regular meetings to discuss their work, training requirements, development, setting targets and setting engineer expectations. · Liaising and attending meetings with customers. · Identifying and providing customer quotations. · Accurately planning and confirming when the machine repair will take place. · Ordering parts for work required via internal system(s); Creating and opening jobs. · Gaining customer feedback via post work follow up. · Providing Technical support to internal and external customers; Use of systems such as CAT DSN, SIS – of which being provided with service letters and service magazines (Product recalls and improvements) DPSS to search previous DSN’s and service magazines to see if others have has similar issues and their fixes. · Maintaining contacts and good working relationships with internal and external customers. · Planning and forecasting proactive and reactive repairs including reworks.

Achievements and responsibilities: Workshop Service Engineer, New Machine Preparation, Field Service, Service Tech