Mainland China & Hong Kong
, Operations, North Asia
Responsibilities:
• Putting safety first, fully responsible for the safety of national business points, supervising the
completion of various safety indicators and tasks in each region.
• Fully responsible for the operation and management of nationwide branches, establishing and
continuously improving the operational systems of various regions throughout the country.
• Develop operational plans based on the company's business development goals and lead the
team to achieve team performance goals.
• Sort out the company's operational process and develop an SOP for the operational system.
• Regularly and irregularly visit key customers to promptly understand and handle issues.
• Responsible for guiding and monitoring project management and team building within the region.
Drive consistent execution that meets Service Delivery requirements and expectations.
• Owner of budget and forecast, achieve annual sales growth target.
• Collaborate with multiple areas of the business to drive standardization of leading practices.

Mainland China & Hong Kong(XPO)
Responsibilities:
• Strengthen relationships with key customer.
• Anticipate proactively key customer needs and changes and offer corresponding new solutions.
• Improve scope, scale and profitability of service to the key customer.
• Address to significant customer concerns, complaints and relationship issues. Preparing budget
and forecast for responsible accounts.
• Monitor and improve contribution on monthly basis.
• Conduct service review with the key customer.
• Conduct contract negotiation and renewal with the key customer.
• Deploy resources to prioritized activities on daily basis.
Achievement:
• Increase company revenue by expanding existing business, and demonstrate myself a high
performer.
• Satisfy customer by improving quality or service to reduce cost and increasing efficiency.
• Institute new procedure, identify problems
Aug 2015 - Jun 2007 Menlo Worldwide (Shanghai) Co.,Ltd.
Key Account Manager
Report to: Senior Account Manager
Responsibilities:
• Response to various customer requests including inquiries, complaints, etc. According to the
customer's requirements, arrange transportation, storage, create SOP.
• Prepare daily track & trace reports and provide to customers.
• Ensure monthly operational reports (billing, KPI, etc.) are prepared within the specified deadlines.
• Prepare and present monthly performance review and follow-up on agreed action items. Analyse
the cargo quantity, on-time delivery, breakage. Propose solutions and improve customer
satisfaction.
• Collect and organize cost saving data of customer facilities.
• Perform any special duties or projects assigned by Management.
• Manage the vendor assessment process ensuring that suppliers are committed to assisting the
company in the achievement of its goals.
• Manage the efficient movement of goods through customers’ logistics networks in order to ensure
material availability.
• Optimizing daily shipments in terms of lead time, supply chain security and costs
• Developing alternative route solutions in cooperation with the network planning team
Achievement:
• Successfully renewed Mary Kay three-year contract and increased its quotation by 25%
• Won the bidding for Nu Skin
• Got offer of Baby Care

Responsibilities:
• Response to various customer requests including inquiries, complaints, etc. According to the
customer's requirements, arrange transportation, storage and customs, create SOP.
• Prepare daily track & trace reports and provide to customers.
• Ensure monthly operational reports (billing, KPI, etc.) are prepared within the specified deadlines.
• Prepare and present monthly performance review and follow-up on agreed action items. and
improve customer satisfaction.
• Perform any special duties or projects assigned by Management.
Achievement:
• Leader of “Customer Care” project, won customer recognition.
• The minimum customer satisfaction target was set at 95% with an average of 98.74% being
achieved.

Responsibilities:
• According to the weekly shipment volume produced by the shipment plan team, arrange the daily
delivery and loading of vehicles to the customer's factory.
• Use the SAP system to input the shipment of import purchase orders.
• According to the company's development strategy and national policies, make a plan for duty
drivers on holidays, lower manpower cost under the premise of normal operations.
• Set key performance indicators for regional general managers and drivers.
Achievement:
• Participate in the establishment of SAP system