-Successfully managed and grew client relationships, identifying and developing new business opportunities.
-Negotiated contracts and ensured client needs and expectations were met.
-Collaborated cross-functionally with logistics, QA, and sales teams to enhance customer service.
-Monitored account performance, making strategic decisions to improve efficiency, reduce costs, and increase customer satisfaction.
-Planned, executed, and closed projects focused on process efficiency with a positive ROI.
-Led a team, fostering collaboration and achieving shared goals.