Costumer Relations for MA , Customer Operations; Responsabilities: • Establishes and maintains contact with the peson delegated by the Major Account Customer (GSM and Data). – • Together with the account managers, builds a harmonius relationship with impact on the level of satisfaction of the customer, delivered by Vodafone Romania. • Receives, registers and solves issues raised by the customer • Provides an excellent service for Major Accounts customers, responding to any issue regarding services, coverage, terminals, etc. • provides monthly or weeklyreports