Strategic Account Leadership: Successfully managed national hotel accounts, adeptly negotiating purchasing contracts and positioning LG as the preferred manufacturer for guest room TV products.
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Market Dominance: Spearheaded transformative initiatives leading to substantial market share and revenue growth, securing over 65% market share among renowned brands, including Marriott International, IHG Hotels, Four Seasons Resorts, Omni Hotels, and Extended Stay America.
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Innovation Catalyst: Conducted quarterly business reviews, focusing on sales, service, and product introductions to drive innovation and meet dynamic market demands.
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Key Client Relationships: Cultivated and nurtured crucial relationships with influential hotel ownership groups, fortifying partnerships for mutual success.
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Best Buy Collaboration: Masterfully managed the Best Buy for Business Hotel Sales Team relationship, consistently driving revenue growth and expanding market share.
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Customer-Centric Engagement: Drove brand awareness and alignment through proactive in-person customer visits, offering comprehensive product training and reviews.
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Strategic Sales Initiatives: Orchestrated internal sales calls, diligently reviewing brand standards, identifying growth opportunities, and conducting competitive analyses.
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Strategic Business Planning: Developed annual business plans, strategically supporting regional sales efforts by aligning with each hotel chain's unique portfolio.
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Product Innovation Impact: Played a pivotal role in shaping product and technology designs by providing invaluable customer insights.
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Salesforce Revolution: Pioneered integration between LG's Salesforce instance and Lodging Econometrics, revolutionizing team sales approaches and shaping the US Salesforce program.
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Pricing Strategy Expertise: Collaborated on pricing and promotions, ensuring competitive positioning and profitability.
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Partner Elevation: Provided unwavering support to national reseller and distribution partners, driving market penetration and business growth.
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Industry Presence: Designed strategic trade show layouts, representing LG at major industry events, significantly expanding market presence and fostering valuable connections.
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Sales Visionary: Collaborated closely with manufacturers to establish annual sales targets and identified strategic areas for future growth and success.
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Relationship Architect: Proactively built and nurtured relationships with ownership and management companies, offering tailored solutions and value-added sales strategies.
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Major Account Dynamo: Successfully managed critical national accounts, including Columbia Sussex, Interstate Hotels, Baywood Hotels, Kinseth Hospitality, Hilton Supply Management, and Rosemont Project Management, driving remarkable growth of over 150% since the program's inception.
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Salesforce Maestro: Leveraged in-depth knowledge of Salesforce.com to meticulously manage sales pipelines, ensuring accurate forecasting critical to team success and inventory control.
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Innovative Promotion Pioneer: Spearheaded several promotional programs that harnessed Ingram Micro’s professional services to create industry-wide promotions, including a successful "Buy-Back" program and enticing leasing incentives.
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Strategic Partner Cultivator: Developed strategic relationships with third-party installation, content management, and integration companies such as Steven’s Digital, Sonifi Solutions, and Digitek Pro’s, ensuring seamless sales execution from small-scale (50 room) to large-scale (greater than 1,000 room) projects.
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Mentor and Leader: Assumed responsibility for the training and onboarding of new associates, playing a pivotal role in their seamless integration into the team and ensuring their contributions to the company's success.
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Retail Excellence: Expertly managed daily operations at a high-volume retail location, consistently achieving annual revenues exceeding $10 million. Implemented innovative strategies that substantially drove sales and enhanced the overall customer experience.
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Talent Cultivation: Conducted comprehensive employee interviews and played a pivotal role in staff onboarding and training. Skillfully oversaw day-to-day staff management, fostering a productive and highly motivated team that contributed significantly to the company's success.
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Product Innovation Champion: Spearheaded thorough product evaluations, which included extensive visits to supplier factories and warehouses. Contributed invaluable insights to product design and development, ensuring continuous innovation and unwavering product quality.
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Resource Management: Took charge of quarterly budget planning, ensuring the efficient allocation of resources to meet strategic objectives. Implemented rigorous inventory control measures that optimized stock levels, reducing wastage and improving efficiency. Crafted and executed targeted marketing strategies that significantly boosted sales and customized product offerings to meet specific customer demands.
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Collegiate Market Expansion: Successfully expanded the reach of sales initiatives by securing contracts with collegiate organizations, representing multiple manufacturers. Demonstrated a keen understanding of the collegiate market and its unique requirements, contributing to significant revenue growth in this segment.
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Exceptional Customer Service: Provided exceptional front-end customer service that consistently exceeded expectations, contributing to high customer satisfaction and repeat business. Effectively managed company revenue and contributed to its growth during the tenure.
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Operational Efficiency: Designed and implemented a new sorting system, significantly improving the organization and accessibility of customer clothing. This innovation enhanced operational efficiency and customer service.
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Operational Support: Assisted management with various operational and customer service duties, contributing to the overall smooth functioning of the business and ensuring customer needs were met effectively.
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