● Being promoted to senior within my first year at the company followed by the manager role within my second year, whilst helping build the core team and training up our new starters at the time through overhauling our training processes.
● Strategically manage key accounts, pioneering initiatives that propelled revenue to unprecedented heights, achieving a historic milestone of £1 million in quarterly sales during my tenure as a sales executive.
● Offering support, development and guidance through 1:1s, tracking and monitoring individual performances to ensure targets are hit.
● Implemented process improvements resulting in a 20% increase in client satisfaction scores and a 15% boost in account retention rates mainly factoring in our newly launched storefront and transition to an e-commerce platform.
● Resolve escalated client complaints, complex cases & acting as a main point of contact for our key accounts/ partners.
● Proficient use in Excel and a CRM like Salesforce along with creating detailed reports, gathering useful data and implementing automations to assist & streamline my team to work at full capacity.
● Leading my team to achieve their respective monthly and quarterly revenue targets averaging over 2 million in revenue a month, restructuring our commission structure and helping increase average monthly revenue by 25k for each individual sales executive.

● Creating business opportunities through visiting events and clients, networking, social media and emails i.e. creating offers, providing specific quotes and accurate information on all services provided.
● Working with airports such as Heathrow and selling a new innovative IoT product to new markets.
● Instrumental in expanding market reach through targeted networking and client engagement, resulting in the successful adoption of cutting-edge IoT products.
● Worked with decision-makers and stakeholders at different levels by finding commonality and presenting ideas and solutions that get to the core of their pain quickly, maximizing profit margins from 40 to 45% on the 3 separate projects I worked on.

● Originally starting in an operations role and being promoted within 6 weeks while constantly over-achieving quarterly targets by an average of 15%, lucratively keeping an 18% profit range margin on new and existing clients & bringing in over 300+ clients onto the platform.
● Identifying new sales leads, pitching products, upselling on additional services whilst maintaining fruitful relationships with existing customers.
● Negotiating with new clients as well as renegotiating with existing ones to lower commission % payouts by over 5%.