spa, outdoor goods
Aftermarket service system and support website: Coordinate with 9 European subsidiaries and external IT
service providers on the process design, new requirements and bug fixing. Define the roadmap and the
release plan, test and approve the delivery. Lead 5 country rollout projects and the system integration with
ERP/product information system/warehouse system(WMS)/call/email/website.Support the headquarter on
the setup and lean governance of new system development project, migration, and high-level transition plan.
Tools: Jira, Confluence, Postman, PHP-based platform, Asterisk, Zoiper, Salsify, Visio

One of the Big Four largest professional service network
Financial market risk solution: Manage functional activities on IT implementation of global market risk
platform, such as business requirement assessment, solution proposal, effort estimation, functional analysis,
configuration, test case design and execution, user acceptance test. Guarantee the successful achievement of
project milestones with high-standard project quality.
Technical environment: Linux OS,XML,Java-based platform, SAP BC
Regulatory framework: Fundamental Review of Trading Book
ICT governance: Support the senior management team on effective project portfolio management, budget
control, biweekly project status monitoring, biweekly operation performance monitoring, business case
analysis and board paper preparation. Improve the effectiveness of project status reporting process
Business support: Conduct the activities of business process mapping, benchmarking and case study

"Define SAP QM handbook and support on final user training activities
Analyze and integrate the Non-Conformity procedure