• Apple account management for iPad and Mac projects, from NPI to EOL
• Primary point of contact for customer communication
• Successfully launched new features, such as OLED and 2D BLU projects
• Drive achievement of maximum volume targets
• RTF for iPad/Mac after analyzing internal production and sales plan (PSI)
• Update supply simulations to meet diverse customer demands promptly
• Enhance production line efficiency to maximize profitability
• Coordinate part purchase orders with internal procurement team to align with forecast
• Manage hub operation
• Develop marketing reports analyzing trends in the iPad and Mac markets
• Lead cross-functional teams (Engineering and Production) to meet shared objectives
• Provide support for Quality issues, working closely with SQE and internal CS team
• Conduct capacity investigations for new project volumes, discussing optimal LT and costs
• Manage KPI and communication with customers (XVT, LQ schedule up to MP release)
• Management of goal setting and promotions for part members

• Key member to establish LCD panel repair center
• Hub operation flow setup
• Setting up the panel receiving and inspection process
• implemented newly requested NPIs and Work Instructions as per customer specifications
• Conducted forecasting to optimize part procurement processes
• Collected and summarized monthly closing data
• Acted as the primary contact for customer service for major clients

• Provided LCD Repair and Inventory Hub Services for TV and Monitors
• Conducted LCD Panel Inspections and collected data on field returns
• Collaborated with IT team to establish a Warehouse Management System connected to SAP
• Significantly reduced RMA Turnaround Time and pending volume
• Underwent audits by major clients to validate operational flows for new business ventures