Managed the entire 360-degree sales cycle, achieving a 37% close rate and ensuring ongoing customer purchases post-onboarding.
• Utilised a consultative approach to educate customers on cost-cutting measures, improved performance, and other benefits, resulting in persuasive and engaging meetings that built strong client relationships.
• Demonstrated a proven track record of managing a large client portfolio, using CRM tools to effectively track opportunities and nurture client relationships, with a 95% accuracy in forecasting.
• Collaborated with internal teams such as sales support, service, and marketing to achieve aligned goals and enhance market penetration.
• Identified and successfully closed new business opportunities by effectively communicating the unique value propositions of Karcher products and services, surpassing new business targets by 20%.
• Created and delivered customized presentations to clients, showcasing the long-term benefits of Karcher products and software services, significantly enhancing client retention.
• Successfully led sales, demonstrations, and mobilisation of products for onboarding SME’s, managing tenders ranging from £1,000 to £150,000.

• Responsible for daily business operations; managing b2b accounts, generate sales and lead employee development which resulted in a 25% increase in operational profits.
• Developed the 2022-23 growth strategy for the Bath branch, resulting in a 26% increase in revenue from the year prior and growing the team from 7-12, effectively training the new employees.
• Actively identifying opportunities for corporate accounts through business development, resulting in a 29% fleet growth, now worth up to £3.5 million, and rated as the best performing branch for new corporate accounts in South West England.
• Provide overall team leadership and guidance to develop employees through training, mentorship, feedback and employee performance tracking.
• Consistently demonstrates exceptional customer service skills by resolving complaints and fostering positive relationships, resulting in 89% of customers being completely satisfied with our service and awarded top 5 branch in the South West for customer satisfaction.
• Responsible for reducing costs through a data driven approach by creating a cost-effective plan which I implemented through team training, resulting in a 5% reduction in branch costs.
• Responsible for employee mentorship and training, resulting in 100% of Manager Assistants being promoted to Assistant Manager at the Bath branch.
------------------------
Manager Assistant
September 2021 – January 2022 London & Bristol, UK
• Exceeded sales targets by 60% through utilising effective sales techniques which resulting in me becoming top 15 sales person in South England.
• Successfully worked in multiple locations across the UK where I developed my management skills and built relationships with key stakeholders across the business.
• Demonstrated formidable interpersonal skills by building positive relationships with customers and business accounts, improving branch performance.

Trainee Manager
August 2020 – August 2021 London, UK
• Maintained and built relationships with customers daily, providing exceptional customer service and efficient product deliveries daily which translated to being awarded top 10 employees for customer satisfaction across London.
• Built b2b relationships with car dealerships and repair garages to maximise operational efficiencies such as better communication between businesses.
• Achieved Outstanding results in the Managerial Qualification, a compulsory management exam for Enterprise rent – a – car employees.