• I have completed over 3000 conversations from the Hubspot inbox and provided quick solutions to customers' product usage issues across the EU, US, and TW regions. In addition to technical support, I have delivered 200+ transactions on live chat by providing comprehensive presentations of the company's products.
• Actively respond to customer issues and their expectations in terms of product functionality, price, and compatibility. This has contributed to the company's progress in product design. To achieve this, I regularly presented important customer data regarding complaints, brand loyalty, and expectations in weekly meetings. I conducted case studies of the clients I interacted with to identify their needs and expectations, and I shared these insights with the team.