CONNECTIVITY
• Streamlined processes, yielding savings of over 1000 man-hours.
• Created clear and concise SOWs (Statement of Work) to streamline
operations and facilitate training.
• Presented findings to stakeholders, enabling data-driven strategies
and informed business decisions.
• Provided insights on market dynamics and competitor pricing to
support strategic decision-making.
• Utilized historical data and market analysis to generate accurate
revenue forecasts, aiding in resource allocation and planning.
• Conducted thorough price erosion analysis for stakeholders, to
prevent potential profit losses.

Proficiently facilitated communication and collaboration among
stakeholders and teams throughout Greater China, optimizing
asset delivery workflows.
• Aligned project outcomes with stakeholder expectations by closely
partnering with the creative team.
• Conducted in-depth research on project briefs, crafting
comprehensive Statements of Work (SoW) for internal teams.
• Identified and rectified procedural inefficiencies, ensuring smooth
workflows across all stakeholders.
• Offered valuable insights to enhance various business functions,
contributing to strategic decision-making.
• Ensured stringent quality control of assets, securing stakeholder
approval.
• Managed daily financial operations, including cross-charge
processing, with precision and accuracy.
• Acted as a key liaison with agencies for translation and trans-
creation projects, fostering effective collaboration and project
success.

Provided comprehensive training and support to the SEA Region
on Bulk Upload processes.
• Offered training and assistance to teams in Taiwan and Hong Kong
to address process-related issues.
• Conducted metadata optimizations, including refining keywords,
genres, and content for enhanced performance.
• Served as the Single Point of Contact (SPOC) for APAC vendors,
ensuring smooth communication and collaboration.
• Acted as a backup for the Supervisor, stepping in to maintain
operational continuity as needed.
• Monitored the progress and quality of work completed by
freelancers, ensuring adherence to standards.
• Facilitated translation of English content, keywords, and awards
into Traditional Chinese.
• Defined process workflows and navigated challenges to meet the
needs of Malaysian clients effectively.

Strategically adjusted job assignments and schedules to align with
evolving business requirements, considering processes, employee
expertise, and customer expectations.
• Implemented cost-saving measures and optimized expenditure by
revamping budgets for logistics, inventory procurement, and
technology enhancements.
• Conducted supplier evaluations based on delivery quality,
timeliness, and compliance to uphold stringent cost controls and
bolster operational efficiency.
• Enhanced team versatility and performance through
comprehensive cross-training initiatives.
• Established, enforced, and refined internal policies to ensure
operational efficiency and responsiveness to market demands.
• Improved productivity by meticulously documenting daily
progress and proactively identifying and addressing areas for
enhancement.
• Elevated team member performance through enhanced
performance monitoring and motivational strategies.
• Applied effective leadership and problem-solving skills to sustain
team efficiency and streamline workflows to meet daily demands.
• Enhanced operational planning and business frameworks to
optimize resource allocation and minimize waste.
• Provided valuable feedback to decision-makers on employee
performance and training requirements.
• Managed payroll and administered marketing incentives.
• Provided translation services between Chinese and English.
• Orchestrated the planning and execution of the "First Milestone
Event" and Quarterly Meetings.

Functioned as a Travel Analyst at Amex GBT, specializing in client
spend analysis and cost optimization.
• Prepared detailed spend analyses tailored to individual client
requirements, facilitating informed decision-making.
• Implemented cost-control measures and identified opportunities
for savings to benefit clients.
• Crafted comprehensive Request for Proposal (RFP) documents on
behalf of clients to solicit competitive bids.
• Engaged in communication and negotiation with suppliers in
China to secure favorable rates for clients.
• Provided translation services for contracts, presentations, RFPs,
and other documents as needed.
• Supported cross-functional teams on region-specific assignments,
leveraging expertise in the travel industry.
• Assisted in language-focused recruitment efforts, contributing to
the acquisition of talent with relevant linguistic skills.

Provided interpretation services during meetings or conferences
with clients, ensuring effective communication.
• Delivered pricing information to customers concerning specific
products, aiding informed decision-making.
• Acted as a backup resource in sales, support, and service areas to
maintain operational continuity.
• Oversaw erection, inspections, and commissioning processes for
pellet plants, ensuring adherence to standards and successful
project completion

Served as a Chinese Content Associate in the Chinese e-books
sector.
• Played a key role in resolving issues related to the Chinese
language, ensuring smooth operations.
• Assisted in the recruitment and setup processes for the Beijing
office, contributing to its establishment.
• Provided comprehensive training and guidance to the team in
Beijing, China, facilitating their integration and productivity.
• Conducted training sessions for vendors in China on auditing e-
books according to Amazon's standards, ensuring quality
compliance.
• Maintained detailed status reports for vendors, tracking progress
and performance metrics.
• Kept vendors updated with the latest Standard Operating
Procedures (SOP), ensuring alignment with Amazon's guidelines.
• Acted as the primary point of contact for correspondence with
vendors in China, addressing any issues promptly and effectively.
• Collaborated closely with the Beijing team, fostering
communication and coordination to achieve common goals.
• Conducted audits of Chinese e-books, ensuring accuracy and
compliance with quality standards.