Led the development and leadership of 3 days onboarding program aimed at integrating new hires into the team, focusing on
aligning them with key business processes and company values
Provided detailed weekly and monthly reports on employee performance, service quality, and customer satisfaction metrics,
maintaining 90% service quality excellence rate and 85% customer’s retention rate
Maintained official social network platforms, customer relations management programs and email marketing tools
Managed user engagement analytics strategy providing first insight into how users interact with our official website

Leveraging data insights to optimize recruitment strategies and fuel organizational growth, attaining a remarkable 92% conversion
rate in recruiting 500+ prospective students, resulting in an impressive 107.5% growth in the customer base
Hosted academic planning seminars with 400+ students and live broadcasts reaching an audience of 1000+ parents, showcased
various visualized data reports created by Tableau and Canva, achieving 940% growth in social media followers in 3 months
Managed HR functions including the creation of profiles for part-time employees, efficient screening of over 500 resumes, and
execution of more than 100 phone interviews to identify and select qualified candidates; lead over 200 final interviews for part-
time positions, rigorously ensuring candidates met organizational standard and fit with company culture.
Designed and delivered specialized 20 hours training modules aimed at enhancing teaching effectiveness and customer
communication skills, ensuring employee performance and client satisfaction

Formulated and launched a commercial real estate development business strategy and secured ¥200K in financing
Improved company's risk management policies, generated monthly reports, presented proposed solutions to minimize risk to BOD
Conducted loss analysis, decreased loss in development project by 60,000
Drafted and modified 10+ materials including bond prospectus/project approval report and reply letter to association
Manage the CEO's calendar, including scheduling meetings, conference calls, and travel arrangements
Developed business strategies and future outgoing plans and reported o the chief, committee team and stakeholders
Interviewed business clients to analyze their business requirements and recommend and design technological improvements to
their business processes and operational procedures

Monitored markets and positions by collecting data from SGX and Bloomberg
Tracked and analyzed factors that affect price movements, such as supply and demand changes, trading policies
Prepared financial models/valuation analyses and pitch books for marketing and execution purposes
Conducted research to help identify potential buyers, acquisition targets and financial investor
Maintained internal databases of comparable transactions, deals in the market, and other relevant data