Led daily customer interaction and associate talent development and drove company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results to ensure efficient day-to-day operation of the store. Managed budget of ~$3M to 5$M.
· Reduced shrink by $50k and $80k in two stores.
· Consistently moved to underperforming stores to increase sales and store performance.
· Expert at motivating employees and the ability to showcase employee strengths for the benefit of the store.
· Drove sales and profitability through customer satisfaction and report analysis.
· Recruited, interviewed, and hired across the store and effectively scheduled staff, developed payroll plans.
· Monitored payroll daily and led consistent evaluation and development of in-store talent.
· Ensured completion of training requirements were met and issued appropriate counseling and disciplinary action to associates who failed to meet performance standard.
· Created scheduling for ~65 store associates and troubleshot and resolved both routine and complex operational issues.
· Forecasted, budgeted, and planned to ensure the store met business goals.
· Managed and approved buying, merchandise, and inventory control processing and procedures.
, performance management, employee relations, payroll, disciplinary, and termination activities.

Led daily customer interaction and associate talent development and drove company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results to ensure efficient day-to-day operation of the store. Managed budget of ~$5M.
· Increased sales year over year by 15% and reduced shrink by 2%.
· Consistently moved to underperforming stores to increase sales and store performance.
· Expert at motivating employees and the ability to showcase employee strengths for the benefit of the store.
· Drove sales and profitability through customer satisfaction and report analysis.
· Recruited, interviewed, and hired across the store and effectively scheduled staff, developed payroll plans.
· Monitored payroll daily and led consistent evaluation and development of in-store talent.
· Ensured completion of training requirements were met and issued appropriate counseling and disciplinary action to associates who failed to meet performance standard.
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Offered insurance policies to small business employees and employers.
· Worked with employers to meet their needs and their employees’ needs, helping with claims and benefits for employees.

Managed activities and the achievement of sales and customer service goals for the store.
· Created scheduling for ~65 store associates and troubleshot and resolved both routine and complex operational issues.
· Forecasted, budgeted, and planned to ensure the store met business goals.
· Managed and approved buying, merchandise, and inventory control processing and procedures.
· Performed hiring, training, performance management, employee relations, payroll, disciplinary, and termination activities.

Oversaw general merchandising and store operations and acted as the liaison to corporate supervisor staff for multiple Sport Chalet locations.
· Partnered with visual team for merchandise presentation and reduced shrink in each location by at least .5%.
· Facilitated, promoted, and supervised all aspects of customer service and led by example while driving overall store performance.
· Ensured operating procedures were effectively implemented at all levels and achieved sales and labor goals via effective schedule writing.

Managed all daily operations and trained, supervised, and motivated 10 employees.
· Scheduled personnel and reduced payroll 4% while providing excellent service.
· Monitored over 100K-piece inventory at several locations and maintained an overall 1.5% shrink loss level.
· Increased golf shop sales 12% to $1.8M annually, #1 companywide, hard goods sales 12%, and fitness sales 15%.
· Taught all aspects of golf to individuals, from beginners to advanced players.
Prior experience includes Senior Trainer at Planet Hollywood All Star Café and Marie Calendars.