MSI 是一家总部位于台湾的消费电子和计算机硬件公司，主要以生产高性能计算机硬件而闻名，特别是在游戏和电竞领域。该公司成立于1986年，产品范围包括：主板、显卡、笔记本电脑（尤其是电竞笔记本）、桌面电脑、服务器硬件、计算机配件等
*Resolved 90% of customer inquiries within 24 hours by utilizing advanced communication skills and proactive problem-solving techniques.
*Amplified customer satisfaction scores by 15% through efficient issue resolution and personalized service.
*Streamlined customer support processes, leading to a 20% reduction in response times and improved overall service quality.

*Drove a full increase in student engagement by optimizing academic advising services and streamlining communication channels, enhancing the overall student experience.
* Augmented enrollment rates by 15% through targeted outreach initiatives and data-driven support strategies, fostering a supportive educational environment.
*Elevated student satisfaction scores by 40% by refining support processes and leveraging cross-functional collaboration, ensuring a seamless and responsive service delivery.

Just Eat Takeaway.com ，在线视频外卖平台，成立于2000年，目前在多个国家和地区运营，包括荷兰、英国、加拿大、德国和美国，拥有数百万用户和成千上万的餐饮合作伙伴。
As QUALITY SPECIALIST（04/2022-03/2023）
* Coaching and mentoring customer service (CS) workers, particularly junior staff, to improve their performance.
* Acting as an instructor, evaluating employees based on recorded calls, emails, and chat interactions.
* Communicating performance feedback to the managers of these employees.
As CUSTOMER SERVICE SPECIALIST （12/2021-04/2022）
* Increased customer retention by 20% through effective problem-solving, leveraging customer feedback, and enhancing service delivery.
* Reduced average response time by 30% by utilizing advanced CRM tools, prioritizing tasks, and maintaining high productivity in a fast-paced environment.
As JUNIOR CUSTOMER SERVICE SPECIALIST （01/2021-12/2021）
* Reached a 95% customer satisfaction rate by resolving over 800 customer inquiries monthly, utilizing advanced CRM tools to streamline communication and enhance user experience.
* Processed and resolved 90% of customer issues on the first call, driving a 20% reduction in overall service time and boosting team efficiency.

* Secured a 20% improvement in data entry accuracy and streamlined digital filing processes by optimizing the company's internal database, significantly reducing retrieval time.
* Facilitated a 15% reduction in response time for customer inquiries through efficient handling of online requests, contributing to enhanced client satisfaction.

Continental 是一家全球知名的德国汽车零部件制造公司，该公司在多个国家设有生产和研发基地，其中包括捷克共和国的 Trutnov 区。
* Operated high-precision machinery in a fast-paced production environment, ensuring consistent product quality and achieving 98% efficiency targets over a 4-month period.
* Streamlined workflows by optimizing machine settings, reducing downtime by 15%, and contributing to a 10% increase in overall production output.