Manage 22 stores in the Western Region of the US
Including P&l
Customer service issues
Sales training

Rehired to oversee and reorganize the largest store in the chain.

Directed both day to day and strategic operations for a unique VR attraction that was created in conjunction with Disney and was located inside The Venetian Resort.

Supervised a team of over 40 staff members in addition to creating innovative sales programs for use across several hotels with a goal of selling events/tickets.
· Instrumental in leading a large-scale event that had over 3,000 guests over a period of four days.
· Reduced operating costs by 25% while maintaining CSI scores of over 95% in addition to increasing group bookings by over 100%.

Strategic Leader within a popular attraction which centered on leading operations within a retail store, driving range, golf course, and a restaurant.
Provided training to internal team members on current and upcoming products/services.
· Created and implemented comprehensive policies and best practices that outlined human resources and business operations.
· Instrumental in managing both finance/P&L and human resources functions which required leading performance management tasks and generating financial reports.
· Increased traffic and conversion by over 20%.

Maintained oversight of eight retail stores which centered on monitoring merchandising, creating marketing strategies, and supervising staff members.
Developed standard operating procedures and procedures that were used by both leadership teams and staff members.
· Successfully trained several Managers who attained CSI scores of over 97% along with growing conversion and profits by 27%.

Hired as the General Manager of the organization's #1 store in the United States which centered on monitoring inventory, overseeing merchandising, and leading both P&L and human resources operations.
· Attained a conversion rate of over 50%.

Hired to be not only the GM but the merchandiser and teaching professional.