Developing a sales strategy to achieve ambitious growth targets with a focus on
zero carbon services.
Working as part of the Senior Management Team to implement the company’s
overall Business Plan Action Plan.
Close collaboration with Marketing and other business functions to promote the
Brand and grow the sales pipeline by engaging with our clients through hosting
regular Customer Events & Webinars.
Recruiting, coaching, motivating and managing team performance to ensure
pipeline is converted to sales and high retentions rates are maintained.
Planning and deploying process improvements and system enhancements to
optimise the sales process and ensure a seamless end to end experience for
customers.
Key Account Manager – LASER Energy (Jan 2019 – Sept 21) - Responsibilities
Planning and development of retention and growth strategies for Key Accounts
Selling, planning & deployment of a wide range of services including Energy
Management Software, Energy Procurement Services & Fiscal Metering
Regular engagement with senior client stakeholders including Heads of Service,
C-Suite & Cabinet Members to drive sales growth and maintain high retentions
rates
Working as part of the business management team to continuously improve
operational & commercial performance.

Retain and grow the revenue of several key accounts by identifying opportunities
to upsell energy management software, fiscal metering and other automated
monitoring & targeting solutions.
Engage with clients to develop insight into latest trends, innovations, and work
with product development managers to deliver solutions that meet customer
requirements.
Analyse management information to monitor performance & ensure service level
agreements & key performance indicators are being achieved.
Work collaboratively with colleagues and senior management across different
functions to develop and implement operational improvements.

Responsible for the implementation of fiscal metering, energy management
software & other automated monitoring & targeting solutions for existing and new
customers.
Single point of contact for resolution of all complex customer queries, customer
reporting and contact via face-to-face meetings, conference calls & email.
Providing management information to senior management & leadership teams to
allow them to develop/adjust business strategies where required.
Contract management of sub-contractors to ensure they are meeting service
level agreements and escalating any performance issues to the relevant party.
Financial management of customer accounts with the key responsibility for
management of aged debt

Project managed metering & software implementation projects; working with the
customer’s central sponsor & site managers to plan & co-ordinate installations.
Forecasting inventory requirements & lead times to ensure projects are
adequately resourced.
Processing purchase orders, providing proposals/quotations and raising
invoices.
Monthly reconciliation of customer accounts to ensure completed works are
invoiced.
Initial point of contact for resolution of any queries.
Intern - Wholesale Banking – Standard Chartered Bank (08-10/2010)
The Graduate Programme involved shadowing colleagues and learning
techniques used in the banking sector including market, credit and operational
risk analysis.
Received training in regulatory framework including anti-theft and money
laundering & Basel III framework on capital requirements & liquidity risk.
Academic Background & Professional Development
Master of Business Administration – Arden University
Strategic Leadership & Management Level7–Chartered Institute of Management
BA (HONS) Business Studies - University of Bedfordshire
PG Cert - Sales Management – Cranfield University
IT Systems Capability
Intermediate to advanced knowledge of the full suite of micro-soft office
programs including CRM GP, Power BI, excel, outlook, one-note, word and power-
point.