• Built rapport with clients by providing above-and-beyond services to earn referrals and develop more business
opportunities.
• Contributed to the store’s achievement of monthly sales KPI targets by exceeding the new customer sign-up goal by 20%.
• Increased the average transaction value by designing effective visual merchandising strategies highlighting the selling
points of different products.

• Collaborated with different functions on program planning, on-site execution, staff management, etc.
• Created and published promotional videos on social media platforms to boost the exposure of the variety show.

• Led individual and group tours for visitors from all over the world and explained cultural and historical stories of each
item in a way that is easily comprehensible by people from different cultural backgrounds.
• Utilized dialogue & inquiry and storytelling techniques and leveraged multitasking skills to achieve high visitor
satisfaction.
• Participated in docent and etiquette training programs to learn the material and different ways to present information and
improve confidence when interacting with visitors.