Report to: Global TP Lead
Responsibilities &Achievements:
1. Deliver RPA project to all GSC includes China, India which is aim to achieve 10FTE benefit.
2. Data analysis, to improve ops processing accuracy which leads turn-around time shorten.

Responsibilities &Achievements:
1. Stock Management
2. Process design，standardization and optimization

Responsibilities &Achievements:
Description:
1. Operation on Export & Import Trade Payment for Singapore, Japan & HASE.
2. Team managemen - Resource allocation, standardization/delivery on procedure volume forecasting and data analysis;
3.People managemen - Staff performance review, objective setting and provide guidance on staff career plan；
4. Continues Improvement(streamline)- Sustainably optimize process

Subordinates: 14
Reporting: Manager
Achievements:
1. On operation perspective, ensure 100% meeting PLA requirement, zero complain and financial loss.
2. A. Flexibly arrange resource to handle multiple-circumstance workload according to skill-set enhancement & volume forecasting. Surge volume da - Spend 16-FTE effort to completing 20-FTE workload; daily releasing 2 FTE to support other team.
B. Provide analysis and come up department BQAP data
3. Initiate internal staff calibration program to provide comment for staff's presentation that help them compete department BRAVO award, 30-40% staff can win the award for each quarter. Widen staff eyesight that help them understand more about industry background and improve their analysis skill.
4. Total FTE saving: 9FTE. Waste Elimination, Projects are Core Business optimization, Best-in-Class Practice Alignment and automation projects respectively.
5. Obtain Bravo Awards in 2Q of 2017 & 3Q of 2016.
6. SOP of system application initiative for dept；
7. Successfully take lead on system migration

Responsibilities &Achievements:
Implement systems/tools from Global to the center, such as attendance syste - Clarity（Clarity Champion of center), SPOC of center, responsible for UAT and manage any issues raised by users;
Basically optimize process according to 6-Sgima & automation tool;
Join to design, create command center and with follow maintain, align engagement KPI to deliver to clients;
Part of charge model, achieve 15,000 RMB / month for team;
During the project transition, provide potential optimization ideas to clients through global process theor - GEM;
Mainly design and develop automation tools such as VBA, SAP-Scripting, etc to optimize complex manual operation which can reach high efficiency and accuracy.

Responsibilities &Achievements:
1.Management and Routine work:
Planning and standardization for SOP(make sure updated info can ascertain to everyone, estimate new SOP(such as potential risk) and improve the feasibility and accuracy),
Cooperation(non-core business optimization(in progress) with AP team- 6 Sigma-GB),
Work distribution to colleagues, ascertain team KPI into everyone, give supporting and guidance to new staffs, predict workload;
In charge of quality control for AP strictly based on SOP,(identify and verify the AP results via reports run in financial modules of SAP, estimate the risks for the reports and gain the risks data which will be analyzed and verified)
2.Work Improvement & Project experience:
1）Alignment of data and information, optimize the SOP, (via 6 – Sigma)
2）Change the rest non-electric workload (paper documents) into electronic version(EXCEL),part of SLA reach optimization
3）Alignment of training system of the team;
3）Cooperate with DEX to optimize manual operation.
3. Achievement:
1） Project optimization can reach 2-FTE saving, align the data which is different from the regular procedure, to improve the operating efficiency and maintain the long-term stability of operations from the department.
2) saving paper cost, have more accurate reflection of data types, workload and KPI of staffs, improve operational accuracy rate which can reach 100%;
3) FTE saving in 2013 can reach 1.0 FTE.